Andrew Comrie Email & Phone Number

Sydney, Australia

I investigated, mediated and resolved complex internal and external dispute resolution matters (IDR & EDR) to create fair and reasonable outcomes. These matters range from allegations of unjust lending and fraud, long term financial hardship and legal action, liability for debt, and customer service.I have developed an extensive end to end knowledge of the.

Parramatta

• Investigate and mediate disputes across all Pepper and third party portfolios throughout their full life cycle, resolving issues to satisfaction of stakeholders where possible;
• Dispute resolution entails receiving initial complaint, collating evidence, investigation, and liaising with stakeholders including the ombudsman and complainant;
• Identify systemic issues and propose resolutions to Pepper management of matters carrying financial and/or risk implications;
• Managing a wide range of project work and reporting through creative thinking and proactive task management; and
• Handling inbound customer service calls and provide a high standard of service to Pepper customers.

Parramatta

• As a Hardship Officer I manage sensitive relationships with borrowers appropriately to ensure achievement of arrears targets.
• Identify borrowers in hardship in order to manage these relationships within company policy and regulatory requirements;
• Manage and respond to complaints within NCCP & ASIC regulatory and legislative requirements;
• Approve process actions as appropriate in line with Peppers arrears management policy;
• Advanced communication skills;
• Preparation and application of negotiation plans with appropriate analysis of the probable outcomes;

Sydney, Australia

• Investigate and mediate disputes across all Pepper and third party portfolios throughout their full life cycle, resolving issues to satisfaction of stakeholders where possible;
• Dispute resolution entails receiving initial complaint, collating evidence, investigation, and liaising with stakeholders including the ombudsman and complainant;
• Identify systemic issues and propose resolutions to Pepper management of matters carrying financial and/or risk implications;
• Managing a wide range of project work and reporting through creative thinking and proactive task management;
• Handling inbound customer service calls and provide a high standard of service to Pepper customers;
• Handle, investigate and respond to inquiries received from government bodies, e.g. Federal / state Police, Child Support, ATO, Crime Commission, bankruptcy trustees, etc.

Sydney, Australia

• Case management – liaising with stakeholders, prioritising tasks and working to deadlines.
• Provide information to bankrupts and creditors to ensure they understand the overall process and their rights and obligations;
• Compiling data including financial records, search data and other information into a concise report ensuring that stakeholders find it easy to follow.

Napier, Wellington & Christchurch, New Zealand

• Audit and investigation of businesses to verify they were tax compliant. This entailed the examination of source documents used to create tax returns in conjunction with other information, and establishing causes and.
• Case initiation & intelligence collation; compiling information from multiple sources for profiling and strategy purposes;
• Developing theory of harm / criminality; consider potential issues and resources necessary to resolve them;
• Analysis of complex financial and banking data;
• Examination and verification of evidence & key facts;
• Interviewing and other forms of contact were used to create rapport and gather information;

Bachelor Of Arts (Ba), Politics And Economics

BA Politics & Economics

Education record

Management Accounting and Taxation & Auditing