Andrew Corbett

Andrew Corbett Email and Phone Number

Technical Communications @ Teleperformance
paris, île-de-france, france
Andrew Corbett's Location
Waterloo, Ontario, Canada, Canada
Andrew Corbett's Contact Details

Andrew Corbett work email

Andrew Corbett personal email

About Andrew Corbett

Friendly technical support representative and technical communicator. Over 15 years experience supporting customers over the phone, by email, and via chat. I also have experience creating technical documents, training materials, and knowledge base articles.I enjoy providing a fantastic customer experience by focusing on kindness, friendliness, and clear communication - while quickly resolving customer issues and concerns.

Andrew Corbett's Current Company Details
Teleperformance

Teleperformance

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Technical Communications
paris, île-de-france, france
Employees:
99624
Andrew Corbett Work Experience Details
  • Teleperformance
    Ecommerce Support Representative Tier 2
    Teleperformance Jan 2022 - Present
    Waterloo, Ontario, Canada
    - Ecommerce support for customers of a major international retailer.- Supporting Tier 1 agents and handling escalations.- Technical support (phone) for customers using website to place orders.- Processing payments for orders.- Logging information from support calls and escalations in SalesForce.com.
  • Teleperformance
    Ecommerce Support Representative
    Teleperformance Apr 2020 - Jan 2022
    Waterloo, Ontario, Canada
    - Ecommerce support for customers of a major international retailer.- Technical support (phone/chat) for customers using website to place orders.- Processing payments for orders.- Logging information from support calls/chats in SalesForce.com.- Escalating complex issues to senior representatives.
  • Fleet Complete
    Technical Support Representative
    Fleet Complete Dec 2017 - May 2019
    Waterloo, Ontario
    - Technical support (phone/email/chat) for customers using software to manage truck fleets and electronic log-books.- Remote troubleshooting of software, hardware, and networking issues.- Logging information from support calls in SalesForce.com and ZenDesk.- Escalating complex issues to senior support representatives.
  • Lifelearn, Inc.
    Inside Sales Representative
    Lifelearn, Inc. Jul 2016 - Feb 2017
    Guelph, Ontario
    - Business development activities and customer support.- Cold calling prospective customers.- Managing accounts, leads, and opportunities, via Salesforce.com. - Remote product demonstrations over the internet.
  • Polarion (Siemens Plm Software)
    Systems Specialist
    Polarion (Siemens Plm Software) Dec 2014 - Nov 2015
    Waterloo, On
    - Technical support to Inside Sales Team. - Gathering and summarizing customer requirements.- Development and management of product demonstrations.- Remote product demonstrations over the internet.
  • Captec
    Account Manager
    Captec Jul 2012 - Apr 2014
    Cambridge, Ontario
    - Managing accounts and account support.- Business development activities (including researching suspect companies and identifying appropriate contacts).- Cold calling contacts at suspect companies.- Managing a cold calling campaign.
  • Campana Systems Inc.
    Technical Support Representative
    Campana Systems Inc. Feb 2011 - Oct 2011
    Waterloo, Ontario
    - Troubleshooting technical issues for customers of a software company.- Customer support.- Remote software updates and upgrades. - Software testing and quality control.
  • Home Hardware
    Computer Operator
    Home Hardware May 2010 - Feb 2011
    St Jacobs, Ontario
    - Monitoring computer network on an overnight shift.- Responding to networking and data centre issues. - Responding to internal trouble tickets for computer and IT related issues.
  • Equitrac
    Technical Support Representative
    Equitrac Mar 2007 - Feb 2010
    Waterloo, Ontario
    - Remote troubleshooting of software, hardware, and networking issues, for customers of a software company.- Customer support.- Logging information from support calls in CRM software.- Escalating complex issues to senior support representatives.
  • Execulink Telecom
    Technical Support Representative
    Execulink Telecom Jan 2005 - Mar 2007
    Kitchener, Ontario
    - Providing technical support to customers of an internet services provider.- Customer support.- Logging information from support calls in CRM software.- Escalating complex issues to senior support representatives.
  • Stream Global Services
    Technical Support Representative
    Stream Global Services Sep 2000 - Sep 2002
    Belleville, Ontario
    - Providing technical support to North American customers of a major international computer manufacturer.- Customer support.- Logging information from support calls in CRM software.- Escalating complex issues to senior support representatives.

Andrew Corbett Skills

Networking Troubleshooting Technical Support Hardware Customer Service Computer Hardware Business Development Microsoft Office Windows Account Management Marketing Servers Product Marketing Telecommunications Sales Management Manufacturing Data Center Market Research Software Installation Html Leadership Marketing Strategy Solution Selling Computer Networking Technical Writing Software Upgrading And Troubleshooting Marketing Research Tcp/ip Call Center Outlook Social Media Teamwork Microsoft Excel Powerpoint Microsoft Word Printers A+ Certified Research Laptops Wireless Networking Adobe Framemaker Event Management Ios Cold Calling Mac Os Technical Communication Salesforce.com Web Applications Social Media Marketing

Andrew Corbett Education Details

Frequently Asked Questions about Andrew Corbett

What company does Andrew Corbett work for?

Andrew Corbett works for Teleperformance

What is Andrew Corbett's role at the current company?

Andrew Corbett's current role is Technical Communications.

What is Andrew Corbett's email address?

Andrew Corbett's email address is ac****@****ail.com

What schools did Andrew Corbett attend?

Andrew Corbett attended University Of Guelph, Humber College, The Learning Centre, Sir Sandford Fleming College.

What are some of Andrew Corbett's interests?

Andrew Corbett has interest in Writing, Kayaking, Canoeing, Technology, Reading, Golf, Meeting New People, Health, Outdoors, Education.

What skills is Andrew Corbett known for?

Andrew Corbett has skills like Networking, Troubleshooting, Technical Support, Hardware, Customer Service, Computer Hardware, Business Development, Microsoft Office, Windows, Account Management, Marketing, Servers.

Who are Andrew Corbett's colleagues?

Andrew Corbett's colleagues are Roxaiveir Smith, Latondra Youngblood, Luis Alejandro Pineda, Christa Tas-Van Empel, Abhinav Khatri, Laura Marty, Jéssica Sousa.

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