Accomplished leader with a proven history of establishing operational efficiency, improving customer experience and ultimately enhancing the profitability of the business. I have enjoyed large scale success in the past 9 years in British Gas, gaining a wealth of experience in delivering people, process and technological improvements, bringing innovation and creative thinking to new and existing business areas. I am an excellent communicator, with the ability to influence and engage with individual stakeholders and teams across the business. I have a wealth of experience in performance improvement, identifying opportunities in the market to enable leading service and growth, defining root cause analysis strategies to target the true issues, defining and delivering large scale people changes to improve the customer experience.