Andrew Danen Email & Phone Number

Pell City, Alabama, United States

Pell City, Alabama, United States

• As a Customer Success Engineer, my role revolves around collaborating with and guiding our valued customers to seamlessly align our products with their framework requirements and audits, including NIST 800-53, ISO.
• Achieved prompt and effective issue resolution, query addressing, and feedback incorporation through facilitating cross-functional collaboration.
• Delivered training, shared best practices, and facilitated discussions on security gaps with audiences of diverse technical backgrounds in intricate environments.

Pell City, Alabama, United States

• As a Technical Support Engineer, I spearheaded the provision of technical guidance and support across the entire Carbon Black portfolio spanning endpoint, server, and cloud domains. I streamlined escalation procedures.
• Recognized as primary support engineer for intricate or escalated accounts.
• Contributed to support knowledgebase with over 50 articles addressing new issues.
• Achieved average Mean Time to Resolution (MTTR) of 10 days by administering 30 cases daily.
• Provided technical guidance and assistance for Carbon Black Cloud across sensor and console platforms.
• Ensured round-the-clock on-call support for Carbon Black App Control, Carbon Black Cloud, and Carbon Black EDR.

Birmingham, Alabama, United States

• As an Information Security Engineer, I orchestrated the seamless integration and optimization of our security infrastructure, aligning it meticulously with PCI-DSS and NIST frameworks. Through the implementation and.
• Attained proficiency in all six commonly used tools within security stack within initial two months, demonstrating autonomy and rapid skill acquisition.
• Achieved a 60% reduction in endpoint reimaging and minimized security incidents through proactive threat hunting and optimization of security stack.
• Leveraged security stack to identify and counter both internal and external threats to ecosystem, resulting in significant 65% decrease in overall production downtime and utilization of company resources.

Birmingham, Alabama, United States

• As a Performance Test Engineer, I spearheaded dynamic performance testing initiatives across diverse applications, collaborating closely with Line of Business and Vendors to swiftly pinpoint and resolve performance.
• Developed automated test scripts in VBScript utilizing HP UFT.
• Crafted performance test scripts for applications and websites using HP Loadrunner.
• Realized 20% reduction in issue resolution times by identifying and communicating performance and application errors.

Birmingham, Alabama, United States

• As a Systems Administrator 1, I seamlessly managed network devices, servers, and URLs using SolarWinds Orion NPM and Orion SAM, guaranteeing optimal performance for both internal operations and customer-facing.
• Established customized monitoring counters (scripts) using VBScript and Shell scripting languages.
• Monitored performance of customer-facing websites and web applications by utilizing Gomez SaaS.
• Reduced resolution time in development troubleshooting efforts by 30% by contributing to setup, deployment, and instrumentation of Dynatrace across primary customer applications.

Birmingham, Alabama, United States

- Onsite and remote support for various operating systems and environments (Windows desktop and server, linux servers, and network devices)- Deployed, configured, and maintained Operating Systems, Drivers, Endpoint Software, and Enterprise Software (Exchange, SQL, etc...)- Installation and management of Storage Area Networks (Dell Equalogic)- Installation.

Alabaster, Alabama, United States

- Performed virus scan and removal services- Performed PC backup and recovery services- Answered technical questions for customers regarding computers and various software- Sold services, computers, software, and peripherals- Performed hardware upgrades and maintenance on Desktops and Laptops

Ft. Campbell, KY

Aviation Operations Specialist/Flight Operations NCOIC- Used intelligence and pilot reports to update and maintain Squadron hazard maps- Maintained CSAR(Combat Search and Rescue) data for all Squadron pilots- Maintained flight records, medical clearance, and maintenance status of all Squadron pilots and aircraft- Tracked aircraft on mission using a.

Ft. Hood, TX

- Conducted Multiple Combat Operations- Conducted cordon and search activities- Trained over 300 individuals in combat techniques, weapon usage and maintenance, and vehicle/personal search operations- Conducted vehicle and weapon maintenance- Assisted in reporting of unit strength and mission readiness to leadership