Andrew David Email and Phone Number
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20+ years of proven expertise delivering excellence in a wide range of IT and AV solutions. Currently Senior Director of AV Operations overseeing directly, Warehouse logistics, AV Installations, AV PMO, Client Care Service and Inside Sales. Previously transitioned operational services for a large US Bank within 90 days (1600+ front-office locations, on boarded 50 field technicians, designed/implemented/administered SharePoint 2010 operational repository). Held an average customer satisfaction rating of 99.5% for the past 12 months.My track record speaks directly to my accomplishments in cost reductions and delivering on time. I consistently managed and monitored the service relationship of my client(s) to ensure that I delivered all business goals and objectives during conversions and upgrades. When issues arose, I use my honed negotiating skills to work with the other stakeholders with the goal to resolve, while building relationships for the future. I have a proven track record of expertly managing multiple ongoing projects with various budgets ranging from $50K to $15M. I am confident that I will have an immediate and lasting impact within your company.
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It Business Client ManagerSci Group Inc Feb 2023 - PresentToronto, Ontario, Canada -
Operations ManagerFedex Aug 2021 - Feb 2023Barrie, Ontario, Canada -
Senior Director Of Avs OperationsWestbury National Apr 2020 - Aug 2021Toronto, Ontario, CanadaOversaw Westbury's Audiovisual Operations including but not limited to, project kick-offs, PMO standards, Resource oversight, Invoicing oversight, Project Tracking / Status Reporting & Financial Reporting, Client care Service, Annual Service Contract Renewals. -
Director Of Support ServicesWestbury National Jul 2019 - Apr 2020Toronto, Ontario, CanadaOversaw 10 service technicians & 3 support staff providing in-house bench repairs, on site emergency repairs and preventative maintenance support. Created an inbound client help desk where clients could request service calls or remote assistance. Implemented proactive monitoring with remote assistance. Negotiated annual preventative maintenance contracts ranging from $1865 - $135,000 / yr.
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Client Operations ManagerSoroc Technology Feb 2018 - Feb 2019Toronto, Canada AreaProvided insight and management services as it was related to; delivery planning, incident management, service level attainment, escalations, continuous improvement, reporting and governance. Interfaced directly with client stakeholders. Prepared and presented monthly reports to senior executives as part of a governance program. -
Sales AssociateDynamix Professional Video Solutions Oct 2015 - Dec 2018100 Leek Crescent, Richmond Hill OntarioResponsible for maintaining current clients, while seeking opportunities for growth. Provided design solutions audio visual projects using Crestron designer. Prepared and responded to public and government tenders. Established budgets and forecasts for annual earnings. Managed and resolved installation conflicts with clients and 3rd party vendors.
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ConsultantOntario Public Service Sep 2013 - Feb 2015Led the implementation of a net new project management practice. Implemented a vendor governance to oversee 70+ midsize projects. Negotiated with service provider a request for quote process which reduced quote turn around time by 80%. Developed standards and practices to allow senior management to prioritize Q4 deliverables for executive board. Established a new resource and role gaps forecast system which enabled senior management to forecast out by 3 fiscal quarters, thus enabling… Show more Led the implementation of a net new project management practice. Implemented a vendor governance to oversee 70+ midsize projects. Negotiated with service provider a request for quote process which reduced quote turn around time by 80%. Developed standards and practices to allow senior management to prioritize Q4 deliverables for executive board. Established a new resource and role gaps forecast system which enabled senior management to forecast out by 3 fiscal quarters, thus enabling management to assign project resources more efficiently. Show less
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Director, Conferencing ServicesManulife Financial Jan 1992 - Apr 2013Toronto, Ontario, CanadaManulife FinancialWithin the Corporate Telecom Infrastructure System organization, the position requires technical oversight and guidance within the Manulife Divisional areas. Take ownership of infrastructure related issues and report their outcome to the management framework. Provide guidance during technical interlocks with the other service towers to ensure that technical integration is achieved in all aspects of the development life cycle. Interlock with the client development teams to… Show more Manulife FinancialWithin the Corporate Telecom Infrastructure System organization, the position requires technical oversight and guidance within the Manulife Divisional areas. Take ownership of infrastructure related issues and report their outcome to the management framework. Provide guidance during technical interlocks with the other service towers to ensure that technical integration is achieved in all aspects of the development life cycle. Interlock with the client development teams to ensure an end-to-end focus is achieved in integrating the application solution with the infrastructure solution. Oversee the execution of deployment activities in the test environment as well as the over-all technical delivery of the solution. Maintain a clear understanding of Manulife's strategic direction where it relates to Data and Telecom infrastructure. Provides oversight to Manulife's change process and is a point of escalation to the change management process. Reviews change record content to guarantee quality of the change. Show less
Andrew David Skills
Andrew David Education Details
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Technical Devry InstituteComputer Information Systems
Frequently Asked Questions about Andrew David
What company does Andrew David work for?
Andrew David works for Sci Group Inc
What is Andrew David's role at the current company?
Andrew David's current role is Business Relations Manager - SCI.
What is Andrew David's email address?
Andrew David's email address is an****@****ife.com
What is Andrew David's direct phone number?
Andrew David's direct phone number is +141685*****
What schools did Andrew David attend?
Andrew David attended Technical Devry Institute.
What skills is Andrew David known for?
Andrew David has skills like Cisco Technologies, It Strategy, Risk Management, Sdlc, Integration, Call Center, Voip, Telecommunications, It Operations, Outsourcing, Data Center, Project Planning.
Who are Andrew David's colleagues?
Andrew David's colleagues are Rob Wood, Shaganpreet Kaur, Purvi Rami, The Uyen Nguyen, Amita Pinikeshi, Peter Kastein, Syed Faisal Velapurath.
Not the Andrew David you were looking for?
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Andrew David
Burlington, On -
Andrew Sale
Experienced In Treasury Operations For Listed Companies In Head Office EnvironmentsCanada3hotmail.co.uk, astrazeneca.com, autocan.ca -
Andrew Montgomery
Dartmouth, Ns
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