Andrew De Guzman Email and Phone Number

IHG Rewards Club is the World’s most Global Loyalty Hotel Program. It is a travel rewards program that allows members to earn points in a variety of ways, making it easy for them to enjoy exciting trips and brand name merchandise.As a Customer Care Representative we handle incoming calls from members of the IHG Rewards Club Program regarding hotel reservations, inquiries, requests, updates, redemptions, complaints and suggestions while displaying excellent customer service; enrollment of new members to the IHG Rewards Club Program and manage and maintain IHG Rewards Club Accounts by ensuring member satisfaction.

- acts as Customer Care Advisor through Phone, Email and Chat for UK and Ireland customers

- assist queries and requests from clients through email and calls- perform other tasks assigned by the manager/supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES:• Gather and resolve billing discrepancies, working directly with internal and external customers• Assist Billing Leadership with escalated accounts• Partner with Market and Operations Leaders to identify and implement process improvements• Facilitate/Participate in Client or Region specific calls when needed• Maintain and update the Unbilled and Issue Log with current status• Provide Billing support to Market Leaders• Assist with training and mentoring of Billing Coordinators • Print and process Flex invoices for assigned accounts• Complete invoice checklist accurately and timely • Print, log and process invoices for all perm and non-placement invoices• Review, process and answers any Billing/Invoicing related question via the Corporate Help Desk Talisma box• Compliance with Company security principles, policies, standards, procedures and guidelines, laws and regulations.• Commitment and adherence to Company core values: respect, integrity, trust, exceptional service, commitment and fun, stewardship and community.• Ensures that all staff under his/her immediate supervision also complies with the Company’s information security principles, policies, standards, procedures and guidelines• Notes and reports any observed or suspected security weaknesses or breaches in systems or services to the Helpdesk• Performs other relevant tasks deemed critical to Billing and Shared Services

Under managerial direction, the role is t responsible for supporting the Resolution Administration (Billing Department) under Kforce Services Corp. The position performs a full range of functions on external accounts in compliance with policies, procedures and controls.. ESSENTIAL DUTIES AND RESPONSIBILITIES:E-mail Client Invoicing:• In Box to be cleaned and audited in three (3) weeks from start of clean-up• Once cleaned, all new emails should be audited and filed within forty-eight (48) hours of original e-mail sent• Discrepancies found while auditing will be sent to the biller should include a carbon copy to Team Lead/ManagerIssue Report:• Issue Log Correction emails are to be reviewed daily to follow-up, resolve and/or escalate issues• Follow-up to original Biller e-mail should be three (3) business days • Escalate to Team Lead/Manager on any non-response or resolution after 3rd business day from follow-up• Appropriate script should be used for e-mail communications• Log should be updated and Biller notified within four (4) hours of resolution receiptOthers• Complies with the Company’s information security principles, policies, standards, procedures and guidelines, and all applicable laws and regulations • Notes and reports any observed or suspected security weaknesses or breaches in systems or services to the Helpdesk• Performs other duties as assigned

* responsible in signing up clients subscription (Residential Plan and Coporate Accounts - VoIP) through Company Web Portal.* serves as Billing Support through Emails and Phone Calls.* receiving of payments and issuance of OR/Invoices.

* As a VoIP Account Specialist, I'm responsible in selling VoIP lines to different corporate and residential clients.* Attends to client concerns/queries regarding VoIP* Assist VoIP Technician in VoIP Box installation.* Provides product demonstration on how VoIP works

* Responsible in doing Daily Sales Reports for the Sales Department* Signing up clients subscriptions through Company Web Portal* Serves also as a Billing Support through email and phone calls* Organize all files including OR's,Invoices,Billing Statement,Subscription Forms of all the clients.* Coordinates with the Admin. Assistant* Receiving of Payments and issuing Official Receipts and Invoices

* Training and development for the staff/subordinates.* Sales and Marketing* Managerial Report* Monitoring of Daily Sales Report* Inventory of Stocks (Daily & Monthly)* Ensure and assist the Sales Agents to achieve their Monthly Sales Qouta by giving additional trainings and motivations.

* providing product knowledge to customers by product demonstration* selling of different home appliances/housewares* ensure to achieve Monthly Sales Quota