Andrew Dejong Email & Phone Number

Greater Chicago Area

• Directed successful launch of I&R division as independent startup, developing company operations process and promoting revenue growth through project management skills.
• Developed company operations process including selection and setup of company operation system and network, sales lifecycle structure, staff recruitment and training, accounting process, and customer service process.
• Exercised project management skills to improve software automations, plan and execute new system multi-phased integration, and coach young employees on positive company culture.

Greater Chicago Area

• Implemented industry-specific service processes to enhance agent proficiency.
• Coordinated service requests and resolved customer concerns efficiently.
• Instituted procedural updates to ensure sustained operational effectiveness.

Streamwood, IL

• Managed client relationships, facilitated order fulfillment, and updated product specifications at Carqueville Printing Company.
• Coordinated production orders from job creation to delivery management, ensuring client satisfaction.
• Monitored customer preferences to drive sales efforts for fulfillment accounts.

Achieved compliance for trainings, inspections, and documentation under corporate’s health and safety regulations.

Streamwood, IL

• Completed training in all areas of business operations including production, accounting, digital print & media, customer service, scheduling, estimating, and sales introduction.
• Developed strong skills in cross-functional teamwork, problem-solving, and time management.
• Achieved proficiency in utilizing industry-specific software and tools for efficient workflow.

Peoria, Illinois Area

• Supervised and instructed new team members to ensure cooperative teamwork in field operations.
• Developed and delivered training presentations on field medics, communications, and risk management.
• Achieved successful execution of operations through effective leadership and training initiatives.