Andrew Dejong Email & Phone Number

Greater Chicago Area

• Directed successful launch of I&R division as independent startup, developing company operations process and promoting revenue growth through project management skills.• Developed company operations process including selection and setup of company operation system and network, sales lifecycle structure, staff recruitment and training, accounting process, and customer service process.• Exercised project management skills to improve software automations, plan and execute new system multi-phased integration, and coach young employees on positive company culture.

Greater Chicago Area

• Implemented industry-specific service processes to enhance agent proficiency.• Coordinated service requests and resolved customer concerns efficiently.• Instituted procedural updates to ensure sustained operational effectiveness.

Streamwood, Il

• Managed client relationships, facilitated order fulfillment, and updated product specifications at Carqueville Printing Company.• Coordinated production orders from job creation to delivery management, ensuring client satisfaction.• Monitored customer preferences to drive sales efforts for fulfillment accounts.

Achieved compliance for trainings, inspections, and documentation under corporate’s health and safety regulations.

Streamwood, Il

• Completed training in all areas of business operations including production, accounting, digital print & media, customer service, scheduling, estimating, and sales introduction.• Developed strong skills in cross-functional teamwork, problem-solving, and time management.• Achieved proficiency in utilizing industry-specific software and tools for efficient workflow.

Peoria, Illinois Area

• Supervised and instructed new team members to ensure cooperative teamwork in field operations.• Developed and delivered training presentations on field medics, communications, and risk management.• Achieved successful execution of operations through effective leadership and training initiatives.