Andrew Devoe Email & Phone Number

Portland, OR, US

Phoenix, Arizona Area

-Responsible for the health and maintenance of the telecom platform, and associated reporting tools, to a multinational network of thousands of users ranging in location from Lima, Peru to Kuala Lumpur, Malaysia-Diagnoses break/fix issues, implements solutions, or offers recommendations for network issues affecting users on the platform based on.

Tempe, AZ

-Liaison between local operations and central IT and strategic analysis teams-Built and administrated all real-time reporting changes for the Phoenix, Reno, and Tucson call centers-Built interactive, automatically updating reports in Excel and Access for use by call center management to track training attendance, team meeting attendance, and off-phone.

Tempe, AZ

-Conducted analysis to address lack of employee access to necessary technology, which led to improvement in Workforce Support knowledge and preparedness.-Planned and executed training, roll-out, and implementation of American Airlines and US Airways merger for the Phoenix reservations office.-Monitored training schedules and program access for 4-6 training.

Tempe, AZ

-Provided assistance to employees with questions of contract interpretation and reservations policies.-Created databases and spreadsheets to improve administration management and accuracy.-Coordinated all leave of absence administration for team of 700 employees.