Andrew Devoy Email & Phone Number

Glasgow, GB

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

• Main duties include:
• Working on behalf of the director- I handle escalated complaints that have been referred to the financial ombudsmen.
• Handling complaints that have been referred to us through local government and MPs
• Providing a professional one to one relationship with business complaints, Delegating with all areas of the business to ensure a cohesive and efficient resolution for customers.
• Liaising in a professional manner with customers, as a spokesperson for director managed complaints, to restore customer faith in the company- whilst resolving issues related to electricity and gas supply.

Glasgow, Scotland, United Kingdom

• After exceeding targets in two roles within 4 months, I was promoted to the complaint handler role.
• Providing a professional one to one relationship with business complaints.
• Delegating with all areas of the business to ensure a cohesive and efficient resolution for customers.
• Managing over 30 complaints at one time, therefore organisation and communication is key with clients and customers.

Glasgow, Scotland, United Kingdom

• Providing a professional customer service to Business clients querying their energy supply.
• Exceeding KPI targets and ensuring the client is satisfied
• Within 3 months, I was promoted to Grad Mentor, assisting new agents into the campaign in their transition from training to operation
• Providing emotional and professional advice to new agents, as well as providing guidance and additional training when required.

Hamilton, South Lanarkshire, United Kingdom

• Training over 100 new partners into a complaint and escalation department
• Creating and presenting training content for large groups for 6 week periods
• Supporting partners to meet and maintain KPI’s
• Provide professional and emotional support through their probation period.
• Dealing with escalated complaints on behalf of the managing director
• Providing first point resolutions for customers

East Kilbride, Scotland, United Kingdom

• Confidently communicating with prospect clients, building a rapport through a wide range of channels including online live chats, social media, telephone enquiries and face-to-face conversation
• Collating customers’ requirements and needs and tailor the perfect package to the customers’ needs
• Having extensive knowledge of tourism and economic climate worldwide
• Meeting sales targets and working as a team to contribute to your branch’s overall targets

Glasgow, United Kingdom

• Providing a professional service to candidates and forge relationships
• Examining CVs, interviewing potential candidates for job opportunities and progressing the candidates to the client.
• To operate several systems and websites such as Microsoft, Broadbean and CMU to maximise results.
• Working to client deadlines with clear focus, hard drive and attention to detail.

Glasgow, United Kingdom

• Tailoring knowledge and expertise of policy and procedure to individuals circumstances.
• Simultaneously abstract information from multiple programs to effectively aid the customer with first point resolution.
• Having up to date knowledge of the financial market to effectively calculate mathematical equations.
• Cash handling and being able to enforce GDPR guidelines and law.

Glasgow, United Kingdom

• Face to face customer resolution resolving queries and complaints. Whist handling purchasing and returns.
• Being able to diffuse and resolve agitated customers and situations.
• Excellent time management and performance skills ensuring cleanliness and stock KPIs are met.

Glasgow, United Kingdom

International Business And Tourism Management, International Business, 2:1 Upper Second-Class Honours

Hnd Travel And Tourism, Tourism And Travel Services Management, A

Education record