Andrew Docherty Email & Phone Number

Glasgow, United Kingdom

-Growing our charities outreach and web presence through our social and digital media channels and marketing content. -Developed our digital publication strategy - marketing policies, branding and guidelines to interact online with both our service users and third-sector partners. -Produce our internal and external reports for our staff, the board and charity members-Engaging local and social media insights/trends to help plan marketing going forward in alignment with values of the… Show more -Growing our charities outreach and web presence through our social and digital media channels and marketing content. -Developed our digital publication strategy - marketing policies, branding and guidelines to interact online with both our service users and third-sector partners. -Produce our internal and external reports for our staff, the board and charity members-Engaging local and social media insights/trends to help plan marketing going forward in alignment with values of the organisation. -Planning and designing flyers, infographics, email marketing campaigns, blogs and the like to engage our service users online and celebrate our achievements in the community. -Planned and oversaw the full redesign of the company website and platform/database migrations. -Running and developing social media channels – increasing our Facebook, Instagram, Twitter (and other platforms) followers by 300% over a one year period, with continued sustained growth since -Developed content for all publications and newsletters -Planning and promotion of recruitment and networking opportunities-Setting up email, call and text systems to let service users know what activities are on and improve attendance Show less

Glasgow, Scotland, United Kingdom

- Sought and sourced acquisition of mobile devices, iPads, tablets and Google Chromebooks- Planned and delivered introductory sessions on how to use a Chromebook, iPad, Zoom, Google, other interactive applications and emails for practical use and keeping in contact with people- Maintained a loan system by which service users in need could take devices for use in workshops with us and for schooling and looking for jobs etc-Produced how-to guides and presentations for people to… Show more - Sought and sourced acquisition of mobile devices, iPads, tablets and Google Chromebooks- Planned and delivered introductory sessions on how to use a Chromebook, iPad, Zoom, Google, other interactive applications and emails for practical use and keeping in contact with people- Maintained a loan system by which service users in need could take devices for use in workshops with us and for schooling and looking for jobs etc-Produced how-to guides and presentations for people to improve their use and knowledge of digital and online applications on multiple devices in their own time-Developed relationships with all departments and teams to ensure they work together in applying the principles of digital inclusion and digital safeguarding going forward-Redeveloped our marketing strategy and style-guides to include accessibility guidelines and improvements going forward in all communications-Ensuring up-to-date information is uploaded to the website and social media channels.-Leading a group of volunteers from our own Youth Panel to produce a podcast series based on their experiences living in Scotland-Identified BME parents in groups/individually to learn the skills and knowledge needed to access the internet for activities and information. -Assisted parents of BME students to be able to help their children in using the Glow Connect study portal online-Collected monitoring information, including outcomes and service user surveys, to enable services and digital initiatives to be evaluated Show less

Glasgow, United Kingdom

• Investigating debit card fraud, disputes, blocks, online and telephony fraud• Identifying genuine fraud cases, securing customer accounts and deciding claims for repayment• Using a robust method of investigation and questioning skills, timelining, profiling and screening procedures to make correct decisions in real time• Awareness of KYC, FATCA, AML as well as other banking regulations - adhering to strict data protection, GDPR and security procedures • Reporting suspicious… Show more • Investigating debit card fraud, disputes, blocks, online and telephony fraud• Identifying genuine fraud cases, securing customer accounts and deciding claims for repayment• Using a robust method of investigation and questioning skills, timelining, profiling and screening procedures to make correct decisions in real time• Awareness of KYC, FATCA, AML as well as other banking regulations - adhering to strict data protection, GDPR and security procedures • Reporting suspicious customers to the National Crime Agency for further investigation• Ensuring the customers full experience is handled with the utmost care so they have a positive interaction and retain their trust in the bank Show less

Wellington, Nz

I specialised in helping Small to Medium Businesses get online, and drive business enquiries from the customers they wish to target through online marketing. Key duties included:- Assessing customers to see what they need to take their business further online. - Providing solutions such as email, hosting, domain and brand protection, website builders and search engine marketing. - Advising on social media strategy to integrate into their overall business strategy. -… Show more I specialised in helping Small to Medium Businesses get online, and drive business enquiries from the customers they wish to target through online marketing. Key duties included:- Assessing customers to see what they need to take their business further online. - Providing solutions such as email, hosting, domain and brand protection, website builders and search engine marketing. - Advising on social media strategy to integrate into their overall business strategy. - Account managed digital services including brand protection, online marketing services, business growth opportunities, and social media integration. Account Management:- Grew and developed key accounts - Grew my portfolio of customers- Provided extensive online advice for further development for business - Conduct presentations and demonstrations on products and services- Product and service training consultants for affiliate channels- Maintaining existing clients and developing portfolios to generate a healthy advertising platform. Show less

Courtenay Place, Wellington

Managing the bar and premises as Duty Manager. Responsibilities include customer service, function hosting, allocation of shift work, restocking, maintaining premises and snooker tables.