Andrew Drape Email & Phone Number

• Provide desktop computer support for 149 users in office and remotely for Windows (multiple versions), Microsoft Office 2016 (Outlook, Word, Excel, PowerPoint, Access), Oracle CRM• Trouble shoot computer and application issues in office and remotely• Place orders for company cellphones and support users• Reimage computers with the current operating system• Provide training and walk-throughs on in house applications• Activate key cards• Setup office phones using Cisco’s phone system• Setup new employee desktop with computer, multiple monitors, phones, and software• Monitor security software• Run scans on computer when security software is alerted and use software to troubleshoot problems and remove viruses• Knowledgeable in active directory.

• Responsible for customer service and grocery support in all departments at two different stores, including • Cashier• Produce Clerk• Meat/Seafood Clerk• Courtesy Clerk• Deli Clerk• Fry Cook• Bakery Clerk• Grocery Stocker• Barista• Customer Service Representative

Bachelor Of Science (B.S.), Technical Managemnt

Associate Of Applied Sciences (Aas), Interactive Media

Learn to design and build websites. Learned about modern communication and how the world was really more on computers. Learned HTML, CSS.