• Migrated phone system to ServiceTitan, enhancing customer response times, enabling call recording, & tracking all calls. Achieved a 30% reduction in customer wait times & a 25% increase in call resolution rates.• Implemented Smartsheet for Accounts Receivable management, resulting in a 35% increase in collections within the first week. Established KPIs to measure success & ensure financial stability.• Introduced GPS tracking software, leading to a 20% reduction in fuel costs & a 60% decrease in speeding violations within the first month, enhancing safety & lowering insurance premiums.• Led implementation of company’s first Human Resources Information System (BambooHR) by conducting needs assessments, migrating employee data, & training users, streamlining HR & payroll activities.• Improved time-to-productivity for new hires by automating onboarding & offboarding processes, enhancing the new hire experience & saving 2 hours per employee in HR workflow.• Managed the company’s financial records, overseeing $2.4 million in revenue in 2023 & demonstrating strong financial acumen in handling complex financial tasks & departmental budgets.

• Led the deployment of active safety systems for a Fortune 500 e-commerce client across 80,000 vehicles, achieving 40%+ gross profit & timely completion. Successfully secured a $25M recurring revenue maintenance contract due to project success.• Designed & implemented a new tracking system by assessing needs, creating customized Smartsheet template, integrating existing data, & conducting test, increasing vehicle accuracy by 30%.• Developed a daily inventory matrix that improved inventory visibility, resulting in a 30% increase in inventory accuracy.

• Managed the deployment of active safety systems in over 2,000 vehicles, maintaining a 60% gross profit.• Collaborated with the client and internal IT team to Implement a new inventory management system within Salesforce.com, resulting in a 40% reduction in inventory errors and improved order fulfillment accuracy.• Led the PMO-wide adoption of Smartsheet for project management, increasing project visibility for stakeholders and streamlining communication across departments.• Created an issue tracking system that improved response times by 50%.

• Restructured my team of 5 project managers into a matrix organization, aligning their specialized skills with project needs. This led to a 15% improvement in on-time delivery, a 10% increase in engagement, and a more collaborative environment.• Implemented a centralized knowledge base and self-service portal for my 5-person team of Implementation Project Managers, reducing their workload by 30% and improving client satisfaction by enabling them to focus on more complex project issues.• Designed a self-installation deployment model that increased self-install customer rates by 70%.

• Improved collaboration and project outcomes for both the internal project management team and external clients by assessing the existing implementation process, identifying key areas of error, and implementing Smartsheet integrated with Salesforce.com to streamline project tracking and communication. This resulted in a 50% reduction in planning and installation errors, leading to faster project completion times, improved on-time delivery rates, and increased client satisfaction.• Deployed over 9,000 GPS tracking units for major trucking and logistics companies across North America within a 6-month timeframe. Utilized a phased rollout approach and automated deployment tools to efficiently install and configure the units, resulting in improved fleet visibility, reduced operational costs, and increased customer satisfaction. Contributed to post-deployment support planning by developing training materials and troubleshooting guides for end-users.• Empowered my 15 project managers in the implementation department by automating the welcome packet process using Salesforce.com workflows. This saved nearly 200 hours annually, improved accuracy, and freed them to focus on client communication and project planning, ultimately increasing client satisfaction.

• Leveraged advanced diagnostic tools and database expertise to provide critical troubleshooting support to over 50 external users experiencing issues with MS IIS, MSDE, and SQL Server, resulting in a 15% reduction in system downtime.• Collaborated with hardware engineers specializing in embedded systems, participating in joint debugging sessions, providing detailed analysis of software logs, and collaborating on hardware/software integration tests to resolve critical hardware compatibility issues. This resulted in a 5% reduction in hardware failures and smoother user experience.• Developed and implemented point-to-point wireless networks and specialized laptops for secure data transfer at US Embassies worldwide, enhancing situational awareness and security for diplomatic personnel.