Andrew Dunstan work email
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Andrew Dunstan personal email
I am a highly motivated and experienced (ITIL Certified) & Security Cleared) Service Design & Transition Manager of over 25 years, mainly across financial IT projects and programmes but not exclusively. This experience has enabled me to obtain extensive knowledge in all aspects of Service Delivery, specialising in Service Design & Transition Management and Operational Acceptance. My ability to build networks and communicate clearly across all stakeholder groups has allowed me to not only deliver successful projects, products and services, but also bring back struggling projects into scope and timeframes. My career has meant working and supervising throughout the SDLC on both multi-vendor and dedicated platform sites. During this time I have been responsible for both the delivery of bespoke testing environments as well as the delivery and transition of new and amended services to production environments utilising the ITIL frameworks. This has included cross-platform connectivity between distributed client server platforms and legacy platforms, impact (QA) analysis on disruption to production service availabilities, together with post-implementation analysis to provide process improvement recommendations.All the above has meant having a flexible approach to work as I have enjoyed working as both part of a large implementation project team as well as having to work under my own initiative.
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Service Design & Transition ManagerMetropolitan Thames Valley May 2021 - Feb 2022London, England, United Kingdom -
Release & Change Transition Manager At DaznDazn Group Sep 2018 - Dec 2020 -
Service Delivery ConsultantRoyal London Dec 2017 - Jun 2018Wilmslow
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Release & Service Transition ManagerPeabody Jul 2015 - Nov 2017LondonOverall responsibility for assisting with the management of all environments (including development, test and production), with the primary focus on release and deployment functions. This role involves liaising with Solutions Delivery, Infrastructure, Service Delivery and 3rd parties, to ensure successful outcomes.During this time I have been involved in the implementation of an end-to-end Release Management process, to include the design and implementation of service release and deployment management policies. This has included the creation of an Environment Ownership strategy, for incorporation into the Change Management framework.I have also had active involvement with updating the service knowledge management and configuration management database systems utilising ServiceNow & Snow. Along with assisting in ensuring rigorous application of change management processes to all environments, in line with best practice. Including active involvement in the CAB for forward planning of change, for both scheduled releases & unplanned (ECAB) changes. -
Operations Production AnalystIbm Uk Apr 2015 - Jun 2015SouthbankOverall responsibility for the delivery of the Williams & Glynn automated batch platform from the RBS Williams & Glynn Production automated batch schedule platform, this included;Conversion of RBS/Williams & Glynn batch & schedule systems to a stand-alone Williams & Glynn platform utilising CA7 including CA7 Batch Terminals. Followed by test execution of the stand-alone Williams & Glynn Batch Schedules through CA7.Manage and implement all planned & emergency operational changes into the Production environment, following strict Change Management guidelines. This included the implementation of all new and amended batch and batch schedule releases into the Williams & Glynn Production environment.Defect Management for all Williams & Glynn batch & schedule failures controlled by HP Quality Centre, including fault reporting, analysis & resolution management.Project Management test reporting for batch performance. -
Deployment Co-OrdinatorVirgin Holidays Oct 2013 - Mar 2015CrawleyResponsible for the delivery & management of all test environments, including; Active, regular engagement with all key stakeholders, including business management, on/offshore service suppliers etc. Managing and enforcement of the test environment process, including control of all changes to the test environments from both in-house and external suppliers. The management of the test environment booking processes across all testing streams to maximise environment usage.The creation and management of a Release Management Process Flow, including roles & responsibilities.Creation of Configuration Management formalised processes for test environments, including the creation of a baseline CMDB (Configuration Management DataBase) to formalise the environmental control processes, to be used in-conjunction with the environment configuration status & availabilities matrix to ensure test environment integrity.Active involvement in the CAB for forward planning of change, for both scheduled releases & unplanned (emergency) changes.Chairing and driving all post-Production release retrospectives/continuous improvement process.Active involvement in the Defect Management triage for production (Web & Legacy) environmental outages and updates utilising HP Quality Centre & Jira.Responsible for the delivery of all releases to all managed environments, including; Building and managing the Live & Test (Release) Deployment plans for all Web based services, API’s, SOAP, AWS etc. The implementation scenario/schedule, detailing roles & responsibilities, dependencies, timetables, go/no-go scenarios etc.Control of the refresh process of all test environments across multiple test streams, to ensure Release Management continuity.Risk/impact analysis assessments performed on all releases to all managed environments.Delivery of Environment status reporting to all Management Stakeholders, including performance & availabilities utilising Nagios metrics.
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Test Environment & Configuration ManagerBank Of England Jun 2012 - Aug 2013London, United KingdomResponsible for the delivery & management of multiple, dedicated BoE test environments and shared external vendor (Financial Conduct Authority) hosted test environments. The management of which includes the Version Control of all implementations, including Software Patches/Upgrades, Database Enhancements, Data Loads and Documentation Releases etc.Creation of BoE Configuration & Defect Management formalised processes for test environments, including processes to manage the involvement of external vendors.Responsible for the deployment, commissioning and maintaining the configuration of the various environments including the documentation required to support the project.Conducting and maintaining a detailed inventory (CMDB) of the configuration & contents of the deployed environments, ensuring the environment & documentation matches the configuration records and checking that no unrecorded changes have been made.Leading teams responsible for the support of Development, Test and Pre-Production Environments to enable the delivery of the BoE PRA Programme to BAU.Responsible for the coordination and planning of test environment needs (management of the daily demand for and supply of test environments), including the management of the booking of test environments. -
Technology ConsultantThe Co-Operative Banking Group Nov 2011 - Mar 2012SkelmersdaleWorked as an OAT Analyst, managing the testing of project releases and their subsequent implementation into Production. Overall responsibility for the delivery of all batch and batch scheduling enhancements to the Production environment.Building the Production implementation scenario/schedule, detailing roles & responsibilities, pre-requisites, go/no-go situations, back-out plans etc.Managing unplanned (emergency) changes into the planned installation timetable with Project/Test Leads for all Batch/CA7 implementations to the Live environment.Impact (QA) analysis performed to identify possible disruption to Production SLA’s. Managing the delivery of project releases and enhancements into Production and the subsequent environment refresh deployments across all test environments utilising HP Quality Centre for base-lining purposes.Physical build and on-going support for all managed OAT environments including implementation of all change management processes for the implementation of new and/or amended applications through the development life cycle process into the Production environment. -
Manual TesterDetica Mar 2011 - May 2011GuildfordWorked as a Manual Test Analyst testing the functionality between the ALM Console & the Atlassian Jira Toolset within a Windows/SQL Server & Linux Environment. This included the creation and execution of SAT, FAT, OAT and UAT test scripts. Defect Management & Defect Retesting also formed a major aspect of this testing role. -
On Site Project ManagerHome Rebuild/Extention Jan 2011 - Mar 2011BromleyOn site Project Managing my house extention/rebuild.
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Technical Tester & Defect ManagerEuroclear Apr 2010 - Sep 2010BrusselsResponsible for managing the delivery and subsequent deployment of all Complex Defect upgrades and enhancements for all test environments across multiple platforms utilising HP Quality Centre, this included the Ownership and management of the Defect Management process. -
It ConsultantSantander - Produban Sep 2009 - Feb 2010Milton KeynesResponsible for the planning and building of the Test Environment for the conversion of Santander’s mortgage business systems from the CA7 automated batch scheduling system onto the Control-M automated batch scheduling system. -
Environment Build & Technical TesterEuroclear May 2007 - Sep 2009Brussels & LondonResponsible for the planning, building and execution of SSE (Single Settlement Engine) environments for Securities & Settlements based Bank of England testing. -
Wintel Systems AdministratorMercedes-Benz Uk Ltd Nov 2006 - May 2007Milton KeynesResponsible for all data transfer processing & batch processing between MS WinTel Servers and Z/OS Mainframes, including performance tuning of all WinTel Servers.This was achieved by utilising Connect Direct, HP Open View, NetSupport Manager, Dollar ($) Universe Desktop, Graphic Job Monitor, Windows Server 2003 & MS SQL Server. -
Technical TesterEuroclear May 2006 - Oct 2006Brussels & LondonResponsible for the planning, building and execution of SSE (Single Settlement Engine) environments for Securities & Settlements based Bank of England testing. -
Environment Build AnalystRoyal Bank Of Scotland Group Nov 2003 - Apr 2006Edinburgh & London -
Senior Operations AnalystNorwich Union Life Feb 2003 - Nov 2003York & Stevenage -
World TravelWorld Travel Nov 2002 - Jan 2003Australia & New Zealand
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Senior Operations AnalystRoyal Bank Of Scotland Group Apr 2001 - Oct 2002London -
Senior Operations AnalystPowergen May 1999 - Mar 2001Nottingham -
Lead Operations AnalystLegal & General Aug 1997 - Feb 1999Croydon, United Kingdom -
Lead Operations AnalystAmerican Express Nov 1996 - Jul 1997Brighton -
Operations AnalystWoolwich Building Society May 1994 - Oct 1996Bexleyheath
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StudentUniversity Of Glasgow Jan 1994 - Apr 1994Glasgow -
Operations AnalystCigna Healthcare Benefits Nov 1990 - Jan 1993Crawley
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Operations AnalystData Networks Corporation Nov 1989 - Oct 1990London -
Operations SupervisorMerchant Investors Nov 1982 - Oct 1989Croydon -
Senior OperatorEurocom Data Limited Sep 1980 - Oct 1982Croydon & London
Andrew Dunstan Skills
Frequently Asked Questions about Andrew Dunstan
What is Andrew Dunstan's role at the current company?
Andrew Dunstan's current role is Service Design & Transition Manager.
What is Andrew Dunstan's email address?
Andrew Dunstan's email address is aj****@****rld.com
What skills is Andrew Dunstan known for?
Andrew Dunstan has skills like User Acceptance Testing, Testing, Itil, Manual Testing, Mainframe, Quality Center, Ibm Mainframe, Regression Testing, Integration, Hp Quality Center, Sdlc, Test Management.
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Andrew Dunstan
Head Of Operations At Outdone Online Marketing - Amazon Fba Owner And Affiliate MarketerCamborne -
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