As a selected member of the AIB Alumni Industry Panel for Customer Experience, my role is to ensure AIB has its finger on the pulse of major trends and developments in the business world to ensure that it delivers on the promise of being the Practical Business School.

As the Group General Manager of Business Services for AMA Group, Andrew Bartlett leads a high performing team in implementing and supporting various business systems across all levels and divisions of the organization. He is responsible for leading an internal development team and leveraging third-party software vendors to deliver effective solutions.Andrew's portfolio includes Dynamics 365 BC, Dynamics NAV, Netsuite, Pinnacle, iBodyshop and bespoke systems, as well as customizations to ensure alignment with the organization's goals and objectives. His efforts streamline operations and improve efficiencies across the organization while delivering current and future capabilities consistent with the business needs.In this role, Andrew manages project budgets, timelines, and resources, ensuring timely delivery of projects and effective communication with stakeholders. He also oversees the development and implementation of training programs for end-users to ensure effective adoption of new systems andprocesses.Overall, Andrew's position as the Group General Manager of Business Services at AMA Group requireshim to provide strategic leadership, direction, and technical expertise in leading internal development applications teams and leveraging third-party software vendors to ensure the effective operation of all business applications and integrations, aligned with the organization's goals and objectives. His contributions play a significant role in the continued success of the organization, which ultimately leads to its growth and expansion.

Andrew Bartlett's successful implementation of Dynamics 365 BC (Key2Key) as the Enterprise Architectand Business Systems Manager for Capital S.M.A.R.T Repairs within the Suncorp Group was a significant factor in the company's growth from startup to 150 sites across Australia and New Zealand.By replacing multiple systems per repair site with Dynamics 365 BC (Key2Key), Andrew's efforts streamlined and simplified operations while improving efficiencies and capabilities across the organization. This allowed Capital S.M.A.R.T Repairs to scale and grow rapidly while maintaining reliable and consistent business operations.Andrew's technical expertise and strategic leadership in implementing and integrating business systems and applications were crucial to the company's continued success, which ultimately led to its acquisition by AMA Group for $420 million dollars.Overall, Andrew's contributions to the growth and success of Capital S.M.A.R.T Repairs demonstrate his ability to provide effective business solutions and drive innovation while ensuring alignment with the organization's goals and objectives.https://www.capitalsmart.com.au/how-we-do-it/key2key/

As the Senior Business System Analyst for Programmed Facility Management within the ProgrammedGroup, Andrew Bartlett oversaw analysis of the current ERP system, Dynamics NAV, while also planning for future upgrades and system integrations to maintain smooth business operations.Andrew served as the lead in-house developer, responsible for providing innovative solutions to support the organization's expanding needs. He led a team of developers in creating and implementing systems aligned with company objectives.Among Andrew's significant accomplishments were improvements to business processes and reporting capabilities, as well as the implementation of new workflows that streamlined operations and increased efficiency.In addition, Andrew successfully integrated Dynamics NAV with various customer and partner systems, including those for the departments of housing in NSW, Victoria, and South Australia. He also conducted end-user training sessions for entities such as the Water Board of Perth to ensure they could effectively utilize the system.Overall, Andrew's position as a Senior Business System Analyst at Programmed Facility Management required him to manage and enhance the Dynamics NAV ERP system, while leading a team of developers to provide solutions in support of the organization's continued growth.

As a Senior System Software Engineer at MECCA Brands, Andrew Bartlett played a key role in ensuring the smooth functioning of the company's technology infrastructure. Among his notable achievements, Andrew turned around a failed implementation by another consultancy, bringing the project back on track and successfully delivering it. He also fixed a problematic inventory costing routine, which improved the accuracy of inventory tracking and streamlined the supply chain management process.In addition, Andrew supported multiple retail sites across Australia and New Zealand, ensuring seamless integration of business systems and applications. As an in-house developer for Dynamics NAV, he worked on ad hoc development, business process development, and report generation.Andrew also provided training to end-users to ensure that they were equipped to make the most of the software and tools available to them. His contributions were critical to the success of the company's technology operations and played a significant role in driving business growth and success.

Andrew Bartlett worked as a part-time freelancer providing strategic consulting services to clients across various industries. He specializes in business planning and business process design to help organizations optimize their operations and achieve their goals.One of Andrew's notable achievements is leading a large upgrade project from Dynamics NAV 4.0 to2009 R2 for a client, where he successfully managed the entire project lifecycle, from planning andexecution to monitoring and controlling. His ability to deliver quality solutions within tight deadlines has earned him a reputation as a reliable and efficient consultant.Andrew's strong analytical skills, coupled with his excellent communication and leadership abilities,have allowed him to establish successful working relationships with stakeholders at all levels of the organizations he works with.

As a Business Analyst and Solution Specialist at ERPwerx (PRISM), Andrew Bartlett was responsible for providing technical expertise and solutions for clients using Dynamics NAV. With his certification and deployment experience in Dynamics CRM, Dynamics POS, and Dynamics RMS, he was able to develop custom solutions that met the unique needs of each client.In addition to his technical skills, Andrew also served as a Project Manager for the implementation of NAV for Bev Mark's Beds and Cousins Outdoor furniture NAV, overseeing the entire project lifecycle from initiation to implementation. He effectively managed project timelines, budgets, and resources to ensure successful delivery of projects.Overall, Andrew's contributions as a Business Analyst and Solution Specialist, and Project Manager at ERPwerx (PRISM) were critical in delivering successful projects.

As a Presales / Postsales Systems Implementation Engineer at Dialog IT, Andrew Bartlett led largerprojects and end-to-end implementations of Dynamics NAV ERP systems. He was responsible formanaging the entire implementation process, from requirements gathering and design to testing anddeployment. Andrew also provided presales support to clients, helping them understand the capabilitiesof Dynamics NAV and how it can meet their business needs. His strong technical skills and customer centric approach were instrumental in ensuring successful project outcomes and client satisfaction.

Andrew Bartlett began his career as a Software Engineer at Information Outlook, where he worked as a Dynamics NAV developer and Support Desk manager. In this role, Andrew was responsible for developing, customizing, and maintaining Microsoft Dynamics NAV software solutions for clients, ensuring their systems met their business needs. Additionally, he managed the support desk, providingtechnical support and troubleshooting for clients. Andrew demonstrated his strong problem-solving skills, attention to detail, and ability to work effectively under pressure while managing multiple priorities.He also gained valuable experience in project management, working with cross-functional teams to ensure successful project delivery. Overall, Andrew's contributions helped to ensure the high-quality delivery of software solutions to clients and provided excellent customer service.