Liaise between Veteran Affairs (VA) Executive Leadership Team (ELT), Veteran Affairs (VA) medical services, facility staff and the Veteran Health Administration (VHA) Systems Redesign and Improvement program to promote, engage and facilitate the application of improvement methodologies throughout the facilityFacilitated the development and analysis of several business strategies and procedures aimed at greater return on investment, while ensuring the improvement projects are tracked to ensure facility fiscal strategic goalsFacilitated the promotion, education, and engagement of High Reliability Organization (HRO) improvement strategies are parallel to the ongoing projects and improvement opportunities emphasizing zero harm, while eliminating waste and non-value-added processes supporting facility budget and fiscal targetsAccelerated the implementation of new technology and rollout of Visual-Daily Management System (V-DMS), aiding facility, medical services, and team communication huddles awareness strategies, as a team management and accountability tool, and multi-facility planning and communication platform Planned and implemented Lean Six Sigma Green Belt, Yellow Belt and White Belt training program to allow for staff education, engagement, and the continued support of Continuous Process Improvement (CPI) within the facility through teaching, coaching and mentoringAnalyzed, developed, and through statistical analysis and Change Management (CM) tools, implemented improvement strategies aimed to increasing access to care, with survey design and questionnaire development, data management programs and working knowledge of methods as well as Veteran and Staff satisfaction through communication and collaboration with various medical services Versed in coordination and preparation for various governance meetings, providing analytical reports, project summaries, briefings, and recommendations, both orally and in writing, to diverse audiences

Responsible for managing projects and assisting in the coordination of daily office activities.Conducted detailed financial, quality, and operational analyses and benchmarking to support the Medical Center Director implementation of facility’s Strategic Goals.Completed a large process improvement project presented at the American College of Healthcare Executives (ACHE) Congress on Healthcare Leadership Convention.Utilized and analyzed data, trends, and reporting tools to develop health-planning strategies.Participated on project teams as both lead and supporting roles to identify, analyze, and implement improving operational processes.Assisted with document gathering, communication and meetings for the Joint Commission (TJC) Accreditation.Completed a Rapid Process Improvement Workshop (RPIW) and was a Root Cause Analysis (RCA) Team Member.

Assisted in data analysis and interpretation of epidemiologic data as the county was in its peak of Covid-19 response strategies. Took part in various data collection strategies, assessment and conducted evaluations and investigations while maintaining security and confidentiality of sensitive data.Was involved in various collaborative and stakeholder strategies that were disseminated and implemented to aid in educating and providing guidance and assistance regarding Covid-19.

Displayed the core competencies of public health and assessed, planned, implemented, and coordinated emergency preparednessEstablished mosquito prevention data gathering systems in 2 cities and collected 120 samples provided to the University of Texas at Austin for further analysisAssisted and developed strategic national stockpile Memorandums of Agreement (MOA) and Memorandums of Understanding (MOU) with 3 major stakeholder organizations, which increases networking opportunities for public health services in the local countyCompleted training for Incident Command Systems (ICS), IS-100, IS-200, IS-700, and IS-800, providing additional technical and specialized skillsPerform surveillance and epidemiology activities for notifiable conditions that can be reported through the National Electronic Disease Surveillance System NEDSS

Senior safety advisor that monitors and reports all safety related issues for the Aviation, Motor pool and ground safety program across the Battalion. Done by conducting safety and health compliance inspections for the equipment and personnel. Added responsibility includes monthly safety training of 95 personnel with no safety and building inspection violations.Training courses include:• Composite Risk Management• Accident Avoidance Course• Additional Duty Safety Course• Commanders Safety Course

Provided property logistics support to US Army programs for management, customers, and contractors with basic logistics technology and information that ensures effective and economical support for products, service equipment and systems.Determined support requirements including facilities, personnel, safety, supply, transportation, maintenance and services. Directed and coordinated program activities designed to ensure effective and efficient economic support. Analyzed and evaluated design concepts to determine if concepts satisfy support requirements. Anticipated logistics problems related to operational, environmental and human contingency requirements and solutions.Provided creative leadership from knowledge of industry practices and most current developments in logistics. Designed and conducted research or technical studies to support logistic functions. Attained logistic support sequences and time phasing, solving problems arising from location of operational area, and other factors, such as environmental and human factors affecting personnel. Provided regular reporting to senior management on logistics issues. Participated in creation of procedures and communication material that document logistic practices. Supervised 5 logistics personnel.Proficient in the use of various logistical systems.

Created a symbiotic relationship with senior leadership with to create mid and long range resource and budget planning, life cycle management, inventory management, property accountability and information technology capabilities. Facilitated all logistics operations which included delivery and redistribution of equipment, acquisition, RESET management, supply maintenance, transportation management. Established and implement policy, procedures and programs to streamline logistics functions. Utilized the Property Book Unit Supply Enhanced (PBUSE), Logistics Information Warehouse (LIW) and Army Enterprise Systems Integration Program (AESIP) in accordance with Army regulations. Executed and supervised property management activities including inventory, posting, editing and filing all property book documentation valued at $65 million dollars with no losses. Supervised 2 logistics personnel; assigned tasks and ensured actions were performed in a timely and efficient manner.

As the key logistical advisor to the Commander for 109 soldiers, I was accountable for $28 million worth of equipment that was shipped from Germany to Afghanistan and back with zero losses. I was in charge of the durable and expendable items that were needed to ensure mission success as well as any Theater Property Equipment that were appropriated to ensure mission capability and completion. While deployed in support of Operation Enduring Freedom, added duties as the Battalion Movement Officer, was able to establish a streamlined system of accounting for, processing and relocating over 400 soldiers at Bagram, Afghanistan, in and out of the combat zone to Germany and the United States. When the mission suffered mandatory troop cuts, was able to expedite the required troops back to garrison before the prescribed timeline. Using my technical and tactical skills, was able to embrace the military mantra of saving and recycling and reintroduced back to the military system 311 pieces of equipment worth $1.518.370. This required working with the Afghan national Army (ANA) as well as Local Nationals (LN’s) and embracing the training in communication and diplomacy that we developed through the mission.

Managed, coordinated and shipped equipment as well as sensitive items for 120 service members from Augusta, GA to Iraq in support of Operation Iraqi Freedom and back with no losses valued at over $5 million.Managed class II, III, VII and IX requisitions and storage of over 100 lines of property. Provided support action to correct systematic problems that impacted unit readiness. Instrumental in transporting and turning in over $500,000 worth of excess military equipment.Trained in Fiber Optics installation leading to over 10,000 strands of fiber optic cable and over 260 miles of fiber optic terminated and spliced. Responded to over 4,000 trouble tickets and fixed Cat 5 UTP and fiber optic cables at designated workstations and in telecommunications closets and distribution frames to function as central and secondary distribution nodes for networks.Additional duties included escorting Local Nationals as was certified in unarmed escort security, as well as Cyber-Security, and Sensitive Information Security

Provided in-game online customer service support for online game users of Final Fantasy XI. Dealt with answering customer issues, requests and queries in both French and EnglishMonitored and moderated gameplay, official forums as well as tallying, collecting data and in-game advocating and policing of user behavior for better user experienceHeightened knowledge of gameplay, hardware, IT, call center and customer service. Learned to operate under pressure, by paying attention to detail and ensuring rules, policy and regulations are obeyed by the users.