· Lead by example, staying up to date on the latest and greatest products, services, training, and leadership best practices to remain an expert resource to my team.· Ensuring store employees meet and exceed defined monthly success measurements and complete assigned training on time and thoroughly.· Assisting to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.· Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.· Complete weekly observations of store employees’ interactions with customers, including feedback, in development, training, and coaching conversations.· Showing my team I’m invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.• Approaching service and sales needs with composure, integrity and compassion.• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.• Outbound calls - Reaching out to existing customers to do a touch base and also gauge interest around products and services.