• Drive performance, strategic analysis and identification and correction of financial or operational concerns. Provide financial analysis to aid in decisions pertaining to the profitability and financial health of the organization.• Conduct level 1 review of various Transaction Monitoring Alerts, raising Suspicious Activity Reports (SARs) when required.• Reviewed clients' websites, products, and trading patterns, against comparable business models to assess the legitimacy of the transactions and provide a rationale for surges in transactions, high dispute rates, and product compliance alerts.• Evaluated Politically Exposed Persons (PEP) alerts, identifying and verifying key datapoints, documentation and trading licenses from countries across the globe, to determine if true hits or false positives. • Adhering to internal policies and routines, to ensure clients services were aligned to local laws and regulations and mitigating any financial, ethical, or reputational risk to the client.

• Evaluate incoming Outreach Requests from Indian-based analyst teams, and revise requests suitably for Relationship Managers to obtain accurate responses from clients.• Use internal repositories and open sources to collate the information required, prior to reaching out to the client.• Maintain written and verbal communication with stakeholders to preserve a coherent supportive relationship. • Support Team Lead / Business Support Leads in identifying cases that require escalation. • Provide training and SME support to new and existing analysts. • Event Specific Assessment (ESA) evaluations of client business activities and associated risks to initiate and escalate reviews.• Attribute the correct industry risk associated with a holding company based on the business activities of the whole corporate group.• Determine the subsidiaries which generate the majority of the income for the holding company, and the industries with the highest associated risk.• Identify and assign the correct industry risk code and business activity description to the client entities.• Trigger an Event Driven Review ERD based on any increase industry risk increases.• Reviewed EDR files prior to reaching out the client and liaised between the client and the cases managers in India to meet regulatory deadlines successfully.

• Interrogate internal and external systems to gather information to validate Know Your Customer (KYC) details, ensuring Business banking clients' records are accurately maintained and are up to date within defined SLAs, for a Big 4 UK Bank. • ID&V key data points of Small to Medium Enterprises of various entity types and business activities. • Exercise own judgment within the clearly defined parameters of the process to analyse factual customer information against a variety of sources. • Document discrepancies and escalate for further investigation. • Quality Control, 2nd eye check of analyst files.

• Complete a comprehensive risk-based KYC review of business banking clients for a Dutch Bank. • ID&V key data points of Small to Medium Enterprises of various entity types and business activities. • Screened entities and individuals within the control structure, and any others identified deemed a potential risk. • Conducted a manual review of 12 months of transactions and peaks within a 4-year period. • Analyse the type of payment, i.e., electronic transfer or cash transactions, identifying trends/patterns of the client's transaction history. • Review the country of origin, or the country where the payment was being sent to, was this a neutral or high-risk country?• Assess the value of the payment, whether was there a logical or suspicious pattern, and consider if the payment is in line with the client’s business activities. • If there were any risks identified, could they be explained and mitigated, or did we need to speak to the client or raise a SARs.

• Utilising knowledge of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) requirements, conducted end-to-end KYC reviews, of a variety of domestic and international corporations, Institutional cash management, and correspondent banking clients.• Identified and verified entities, controlling relationships by analysing documentation from internal and trusted public sources. Reviewed negative screening alerts using internal and external tools.• Identified and reviewed high-risk individuals such as Politically Exposed Person (PEP’s).• Conducted EDD on high-risk clients, obtaining sign-off from senior management and Anti Financial Crime units within the bank and across international jurisdictions.• Liaised with stakeholders across global locations, and escalated issues to the appropriate body. • Maintained the client file throughout the review in line with changing policies and procedures to ensure reviews were conducted within quality metrics and regulatory deadlines.• Subject Matter Expert of KYC system, responsible for User Acceptance Testing of system updates.

• Analysed documentation to build up profiles of companies, and their controlling relationships to complete end-to-end CDD & EDD, KYC reviews of Accenture’s own clients and subsidiaries.

• Delivery Center Support Team Analyst, implementing process improvement and business excellence methodologies to projects within the Newcastle delivery center.• Liaised with key stake holders to ensure projects adhered to internal rigor and company standards.• Ensured key framework and documentation was prepared and completed within set time frames.• Created dashboard to present key metrics for each project within the delivery center.

• Used Accenture knowledge and business expertise to put together and shape solutions that solve client problems and business needs. Works directly with the client and leads team towards growth and profitable delivery. • Managed a team 15 of analysts to successfully complete Accenture's first end to end financial services project. • Distributed daily case allocations, ensuring production and quality targets were achieved. • Helped onboard and integrate 20 new employees from their induction and guided them through continuous improvement throughout the project. • Initiated additional training and support to meet the needs of analyst. • Using a proactive risk-based approach, the team achieved a 96% quality score consistently, this was the highest of any of the client’s external vendors. • Attended regular meetings with leadership and key client stakeholders.

• Manage core commercial operations processes. Leverage industry domain expertise to identify operational process improvements for clients. Drive continuous improvement projects to increase revenue and reduce costs. • Collaborated with qualified Independent financial advisors, to assess the suitability of investment and insurance products, previously sold to customers of a “Big 4” UK retail bank. • Determined which of the clients’ products where in scope for review and assessed customer transactions and the Returns on Investments (ROI), relating to investment products such as Bonds, Gilts, and Open-Ended Investment Companies (OEICs). • Minimised any further detriment to either bank or its customers by ensuring all redress calculations were accurate, relating to the remediation of any product inappropriately sold, and ensuring that compensation was paid for breaching any Service Level Agreement. • Provide written confirmation to customers on the final outcome or remediation. • Confirm that the customer information on each case is correct to avoid any Data Protection Breaches. • Achieved 95% Quality Check pass score and hit daily productivity targets.

• Subcontracted to Tesco Plc; Independently audit and recover stock within the client’s warehouse. • Reduced the annual losses from damages within the distribution Centre from 30k to under 20k.

• Supported analyst with their referrals relating to the Payment Protection Insurance (PPI) decision making and redress processes, on such products as Loans, Mortgages and Credit Cards. • Devised quality improvement initiatives to assess knowledge gaps and focus training. • Designed training modules and guides and delivered training workshops and coaching sessions on a personal and group basis to assist analyst understanding of the process• Wrote chapters of the Local Working Instructions accessible across Barclays PPI operations. • Delivered a complete process change based on plausibility and continued updates to systems.• Created an Excel tool which determined when to uphold a case based on debt consolidation. • Seconded to Barclays H.O. Poole as a team of 5, together with external trainers facilitated the induction and continued development of 300 new employees over a 5 months’ period.

• Interrogated internal documentation and customer testimony to impartially assess the validity of Payment Protection Insurance (PPI) complaints and ensure the appropriate outcome is reached.• Followed a fluid process devised by Barclays and regulated by the Financial Conduct Authority.• Completed redress calculations and payment for any upheld complaints.• Provided written communication to customers relating to the outcome of the investigation. • Ensured cases were remediated within service level agreement and regulatory timeframes. • 5 months secondment to the Quality Assurance (QA) team, subsequently established a case referral clinic for decision making analyst, increasing the analyst first time pass rate from 77% to 90% within a 5-week period.