• Recruit, oversee, develop, and direct IT department to support product, operations, and security.• Prepare IT department annual budget.• Selection and oversight of technology partners.• Ensured monthly systems availability was at or above 99.5% to meet service level agreements. Improved from 99.3% in 2016 to 99.82% in 2017. • Hands-on technical lead and project manager for the migration to Salesforce.com. Migrated 10 million records, reduced CRM operating expenses by 11% and IT operating expenses by 18%.• Spearheaded projects to reduce vendor dependence and costs by 38% though evaluating IT operations, optimizing business process, staff development, and migration to the cloud. • Partner with business and technology teams to prioritize roadmaps, requirements, balancing business need with financial and technology constraints.• Migrated PBX phone system to BroadSoft cloud VOIP solution. Integrated into Salesforce.com through Tenfold. Improved mobility, telephony costs by 25%, improved business development dials per hour by 15%.• Migrated on-premise e-commerce platform to cloud-based Shopify e-commerce platform improving digital product delivery, mobile experience, conversions, and availability. Reduced costs by 15% while increasing sales by 9% within the first year.

• Served as program manager and internal technical lead for the transition of a print-based newsletter business to a pioneering B2B SaaS e-learning training business in collaboration with internal cross-functional teams and multiple technology vendors. • Migrated company headquarters to new physical location including 5 servers and 60 clients. Oversight, selection and negation for data connectivity services, sever room design and wiring.• Oversee support for both customer and company employees. Implemented Zendesk ticket system improving ticket status visibility, support resource allocation and reduced response times by 20%.• Developed business continuity and security policies.• Hands-on SQL server database administrator. Served as lead data architect and data scientist.

• Data processing to support telemarketing/call center operation.• Prepare data for customer product fulfillment.• Active Directory and group policy.• Support telephony software and hardware.• Provide helpdesk support for internal operations.