Design, implement and troubleshoot client networks, including Active Directory, Exchange/Office 365, VMWare, SAN, firewalls and switching infrastructure.Provide an escalation point for Tier 1/2/3 issues, as well as training and mentoring Tier 1/2 technicians.Work with Sales team to properly scope out project work in an Architect role.Support a large private Radiology client, including 30+ VPN tunnels and ensure DICOM images are transferred in a timely manner to establish top tier care for their patients.

Overhauled entire IT infrastructure, bringing Bozell to current standardsDeployed Mac MDM solution, centrally managing updates and software deploymentsSetup and managed full Ubiquiti network stackSetup and maintained document storage for IT knowledgebaseTrained and educated users on new software and standardsManaged IT budget and purchasing

Managed 6 financial applications for users across the worldMigrated applications from Microsoft Server 2008 to Server 2012Completed major system upgrade, while migrating from Oracle to SQL databaseWorked with SolarWinds administrator to setup custom log monitoring to ensure application uptimeCreated custom script via Powershell to migrate production environment to disaster recovery.Worked with business admin team on a yearly DR test, which included a full scale failover.

Proven success working in a high-volume 24x7 NOC. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.Update Service Desk documentationConsistently commended for communicating with both technical and non-technical users. Known for documentation and call handling skills.Configure Windows 7 desktops, laptops, and virtual machines with relevant FNBO proprietary applications.

Provided training and support for Best Buy sales staff on key Microsoft products and services.Surpassed sales goals consistently, received an award for individual and departmental performance, Q2-Q4 2014. Top 100 Stores.

Assisted Cox customers via phone with technical support in a high volume 20x7 call center.Exceeded call handling goals month after month, including top 5 in the company for AHT and FCR.Awarded for sales conversions, Top 10 in company, June 2012.

Provided customers with assistance with their returns and exchanges. Met and exceeded sales goals, in 2011 my store performed within the top 25 stores in the country.Completed store cash and check deposits, complete closing and opening paperwork.