• Functioned as a consultant specializing in employee relations and recruitment, offering insights and actionable solutions that led to stronger workplace dynamics and enhanced recruitment results.

• Led end-to-end recruitment efforts, attracting top talent and reducing time-to-fill by implementing streamlined processes across a national level.• Designed trainings and documentation for procedural best practices for all HR topics to ensure business leaders had necessary tools to be successful.• Held the responsibility of leading and supervising a substantial HR unit (16 people), where I provided guidance, mentorship, and strategic direction to a team of dedicated HR specialists.• Spearheaded talent planning initiatives amongst business leaders to ensure proper expectations were set for FY targets.• Strengthened business partner knowledge on recruitment topics and supported D&I initiatives, which cultivated stronger regional teams and reduced employee turnover by 15%.• Organized all company onboarding's including I-9 compliance & audits to ensure compliance goals were met.• Advised managers on disciplinary actions, performance improvement plans, and effective communication techniques.• Processed annual evaluations, succession planning, and lead development dialogs across all business units.• Refined job descriptions and training plans to better equipped recruitment teams ability to secure and create talent pipelines.• Implemented onboarding programs to enhance new hire assimilation, resulting in increased retention rates and faster time to productivity.• Served as an advisor to all business units & leadership on recruitment best practices and diversity, equity, & inclusion topics.

• Lead daily operations of all store functions while consistently delivering business objectives surrounding customer satisfaction, sales targets, productivity, employee engagement and fluctuation.• Established consistent routines to ensure all payroll and onboarding compliance goals were met.• Championed diversity and inclusion initiatives, promoting an inclusive workplace where all employees felt valued and represented.• Maintained a strong working knowledge of labor laws and regulations, ensuring compliance and mitigating potential risks related to scheduling, overtime, and employee breaks.

• Served as a subject matter expert to resolve all internal HR calls including but not limited to payroll, benefits, compensation, and employee relations.• Maintained training documents to ensure all new hires were successful in preforming at their roles within HR and customer care resource departments.• Monitored call quality among teams to ensure first call resolution and build trust amongst customers and employees.• Processed workers comp calls from stores to internal safety teams for further evaluation.

• Worked in retention to provide relevant solutions to maintain customer accounts and establish trust.• Developed and facilitated trainings to support business colleagues with opportunities in customer retention, and mentored to improve overall metrics and customer experience.