Supported over 400 employees on a daily basis by troubleshooting server, network, and computer-related issues. Responsible for the upkeep and maintenance of 15+ servers and 30+ network devices, to include switches, wireless access points, VPNs, Point-to-Point wireless systems, network security cameras and access control systems. Responsible for completing the network and server infrastructure of the AeroTEC Flight Test Center in Moses Lake, WA. Trained three technicians in network, server and computer troubleshooting steps and procedures. Working knowledge of Cisco and Dell networking equipment, Dell servers, Sophos firewalls, Office 365, Brivo On-Air and Entre access control platforms, and Nextiva VOIP telephone system.

Eliminated client problems by answering phones and troubleshooting end-user problems. Experienced in helping over 25 businesses, located all across Washington with setting up new user’s email in Microsoft Outlook as well as on their smartphones and troubleshooting network-related issues. Able to repair most Microsoft programs with familiarity of Active Directory and Microsoft Exchange systems. In charge of resolving client’s issues with internet connectivity, firewall issues, switching and routing and wireless LAN problems. Working knowledge of Cisco IOS, OSI model, TCP/IP, firewalls, VPN, WAN, LAN and WLAN infrastructures

Responsible for the day-to-day troubleshooting of end-user computer and network related issues as well as handling incoming phone calls from clients. Able to troubleshoot most Microsoft programs as well as a working knowledge of Active Directory and Microsoft Exchange systems. As the junior network engineer, was responsible for resolving client’s issues with internet connectivity, firewall issues, switching and routing and wireless LAN problems. Working knowledge of Cisco IOS, OSI model, TCP/IP, firewalls, VPN, and WAN, LAN and WLAN infrastructures.