Andrew Euler Email & Phone Number

Virginia Beach, Va, Us

Norfolk, Virginia, United States

Inbound Call Customer Service:-Provides remote customer service via telephone to prospective students and applicants to the college.-Uses and reviews provided training handouts to provide accurate information to callers.-Communicates with potential students and applicants in accordance with departmental customer service standards.-Troubleshoots potential barriers to enrollment for students and new applicants-Identifies prospects problem or inquiry and provides to the best of their ability an answer and/or a next step to move towards enrollment.Information Capture and CRM :-Attempts to collect and track relevant contact information from all callers.-Enters relevant information and logs all conversations into CRM software.-Completes departmental training program for CRM best practices, and works with Salesforce -CRM as daily system of record.-Escalates calls that require higher skill level by opening a case in the CRM.Live Chat:-Communicates with prospective students and students via a live chat portal on the college’s website.-Conducts live chat correspondence absent of spelling or grammar errors, and in a manor consistent with departmental customer service standards.-Provides information about the college and its programs to potential students chatting on the college website.-Directs users to correct information in Public Knowledge base or public facing customer website.Email Customer Service:-Responds to prospective, new and current student inquiries, providing relevant customer service and sales information.-Completes response to assigned emails within 1 business day.-Conducts email correspondence absent of spelling or grammar errors, and in a manor consistent with departmental customer service standards.-Escalate email requests above their skill level by opening a case in CRM.

Virginia Beach, Virginia, United States

Please note: This is a remote, unpaid internship; work-based experience only. Some occasional in-person assistance is requested from time to time.Responsibilities include:- Participation in scheduled meetings with museum staff- Creating social media posts in cooperation with museum staff- Update navigation bar and add pages as necessary- Log all hours and submit upon request- Provide input into page management-Provide suggestions for updating the website

Chesapeake, Virginia, United States

Please note: This is a part time role; pay and work experience included.Responsibilities include:-Greets, welcomes, and engages with customers in a warm and friendly manner.-Uses acquired skills and knowledge to recommend products and services to meet customers’ current and future needs.-Serves as a brand ambassador by bringin love and passion for the Best Buy brand, customer service, and technology together in service of our customers.-Assists customers with their sales orders-Applies the appropriate knowledge and expertise through ongoing learning and self-development.-Utilizes available tools to stay current on skills and promotional initiatives.-Helps execute profitable growth through critical business drive times while supporting our customer obsession.-Maintains merchandising and ensures their department is clean and well stocked.-Works in cooperation with their supervisor and associates in other departments.

Bachelor Of Science - Bs, Cybersecurity, Tbd

Junior; Cybersecurity major under School of Cybersecurity; Data Science & Cybercrime Minor.

Associate Of Applied Science - Aas, Cybersecurity, 3.797 Gpa

Activities and Societies: TCC Student Ambassador at the VB CampusUndergrad certificates: -Cybersecurity CSC -Cybersecurity & Networking.

Master Of Science - Ms, Cyber Conflict & Cybercrime, Tbd

Cyber Conflict and Cybercrime grad student under School of Cybersecurity.