● Responsible for customer success at existing key clients around the world, holding regular update meetings, implementing customer projects, investigating possible system enhancements, identifying up-sell and cross-sell opportunities and ensuring the needs and expectations of the clients are met.● Assisting the sales team in the pre-sales process and product sales to existing customers and ensuring license renewals.● Implementation of intermodal fleet management software at new domestic and international clients. Responsible for every stage of software implementation.● Attending regular international industry trade shows meeting and entertaining potential and existing clients.● Direct contribution towards system design and product pipeline.● Acting Project Manager for MRI Software’s suite of real estate enterprise software products.

● Relocated to Sydney, Australia to establish a new company office in the Australasia region.● Responsible for office management, recruitment, managing and training a new team of implementation and support consultants which grew to a team of six during my time in Sydney.● Account manager for existing clients in Asia and Australasia responsible for customer success.● Responsible for software implementations at client sites in Australia and New Zealand.

● Management of numerous projects simultaneously, implementing intermodal fleet management software and services, fixed asset management software and facilities and maintenance management software.● Successfully dealing directly with numerous high profile clients including the intermodal transport market, government, health, commercial, education and housing/property.● Large focus on communication, planning and management skills as the role was client facing and involved domestic and international travel visiting clients.● Contribution towards system design and development.● Use of IIS, Windows Server, Progress OpenEdge, SQL Server, Crystal Reports and network systems.