Working for a leading home security company as the sole Sales Administrator. Responsible for supporting the sales team of 15 (billing an average of £3.4m in gross sales per annum) on all areas of sales administration and account management.Key Responsibilities• Manage the administration of all sales order processes, ensuring 100% accuracy and compliance• Support the sales team to meet their sales targets and ensure customers are receiving the best possible service• Creating… Show more Working for a leading home security company as the sole Sales Administrator. Responsible for supporting the sales team of 15 (billing an average of £3.4m in gross sales per annum) on all areas of sales administration and account management.Key Responsibilities• Manage the administration of all sales order processes, ensuring 100% accuracy and compliance• Support the sales team to meet their sales targets and ensure customers are receiving the best possible service• Creating sales order forms and gathering confirmations and signatures from all parties• Ensuring all transactions comply with data protection and industry regulations standards• Accurately enter sales orders onto the company CRM system and updating records frequently• Maintain an accurate database of customer information including contact details, product preferences and any agreed terms• Schedule appointments for new business customers to meet with a company sales representative• Create revised price lists as required and issue them to customers as appropriate• Create marketing materials, ensuring that a professional, corporate image is projected which promotes the company brand• Liaise with suppliers regarding pricing, stock discrepancies and deliveries• Input, process, and chase customer payments, escalating to the Sales Manager where appropriateKey Achievement/Projects• Created a database to track prospective clients, including calls, appointments, contact names, client needs and the assigned salesperson; this enabled the Sales Manager to quickly access information by geography, salesperson, or outcome, and improved process efficiency by over 80%.• Implemented a new call system, reducing call waiting times by over 70% and reduced dropped calls Show less

Working for a local alarm provider as part of a small sales team. Responsible for assisting the Sales Administrator to answer customer queries about products, orders, and deliveries.Key Responsibilities• Accurately processed an average of 25 customer orders per day into the CRM system • Answered customer enquiries over the phone, by email and face to face• Updated customer records including personal information, contact details and agreed terms• Scheduled customer… Show more Working for a local alarm provider as part of a small sales team. Responsible for assisting the Sales Administrator to answer customer queries about products, orders, and deliveries.Key Responsibilities• Accurately processed an average of 25 customer orders per day into the CRM system • Answered customer enquiries over the phone, by email and face to face• Updated customer records including personal information, contact details and agreed terms• Scheduled customer appointments with a member of the sales team• Created draft marketing materials to be reviewed by the Sales Manager• Attended trade shows to provide support to the Sales Manager• Conducted market research to understand which security solutions were most popular and what offers competitors were advertising• Provided administrative support to the sales team including sending out discount information and promotional materials to potential customers• Attended sales meetings and took accurate minutesKey Achievement/Projects• Maintained 100% accuracy for order input, which reduced customer queries and enhanced the overall customer service experience.• Created a new filing system for incoming parts, enabling stock to be found quickly and easily. Show less

Providing a range of administration support duties to the admin team within the software sales department, including photocopying, document typing, filing and database management

Supporting all staff members within the car sales office with general office support such as filing, greeting customers and typing up meeting minutes