Key Achievements: - Established a ‘cloud first’ services approach for all clients to deliver greater cyber security outcomes- Modernised clients’ IT strategy to allow more efficient work and delivered significantly more flexible working arrangements - Successful management and delivery of cloud based services to a wide range of clients to ensure that they could remain in business during the pandemicDay-to day:- Manage the day-to-day operations of the business- Work… Show more Key Achievements: - Established a ‘cloud first’ services approach for all clients to deliver greater cyber security outcomes- Modernised clients’ IT strategy to allow more efficient work and delivered significantly more flexible working arrangements - Successful management and delivery of cloud based services to a wide range of clients to ensure that they could remain in business during the pandemicDay-to day:- Manage the day-to-day operations of the business- Work with a wide range of technologies such as Microsoft 365 stack, Microsoft Azure services, Cisco Umbrella, DNSFilter, SentinelOne XDR, Kaseya RMM- Manage, mentor and guide a team of staff to carry out their roles- Work closely with clients to understand business requirements and deliver successful outcomes- Perform cyber security risk assessments against a defined framework - Maintain the successful delivery of cyber security services to all clients- Research and development of new technologies that are applicable to businesses’ unique needs - Manage and maintain servers to ensure stringent uptime requirements are met - Manage projects from planning and development to delivery within defined SLAs- Understand a wide range of technologies and how they can be applied to business - Manage client support requests to ensure the satisfactory resolution within defined SLAs- Assess and manage computer related threats such as malicious software & emails- Provide clients with advice regarding IT governance, policy and procedures- Hardware procurement on behalf of clients- Diagnose faulty hardware in computers, and coordinate warranty repair Show less

- Responsible for responding to staff enquiries for IT assistance - Regularly troubleshooted and problem solved IT issues that occurred around the campus by taking ownership of jobs allocated via HelpMaster Pro ticketing software in accordance to SLA’s- Provided support for various operating environments and devices including Mac OS X, Windows, Linux, iOS and Android- Carried out operating system and application software repairs. This included re-imaging desktops and laptops from… Show more - Responsible for responding to staff enquiries for IT assistance - Regularly troubleshooted and problem solved IT issues that occurred around the campus by taking ownership of jobs allocated via HelpMaster Pro ticketing software in accordance to SLA’s- Provided support for various operating environments and devices including Mac OS X, Windows, Linux, iOS and Android- Carried out operating system and application software repairs. This included re-imaging desktops and laptops from base SOE images using System Centre Configuration Manager- Created and deployed Mac OS X SOE image using DeployStudio- Contributed to the creation of base images for deployment to student computers- Created and maintained knowledge base articles. - Provided ad-hoc training to students and staff on the use of common software packages in a Windows and Mac environment Show less

- Responsible for customer support and managed computer repairs, including diagnosing hardware and software problems- Contacted hardware manufacturers regarding warranty claims- Provided support to customers regarding problems with purchased items or general enquiries - Sales and merchandising