1. Lead a dynamic telesales team focused on consistently surpassing monthly sales targets.2. Oversee a high-performance careline team, ensuring adherence to SLA targets and delivering exceptional customer service.3. Proven track record of strategic planning, team motivation, and achieving measurable success.

1. Maintaining positive relationships with BPOs by establishing a good line of communication between the Team Leads and the company.2. Monitoring and analysing KPIs while establishing an action plan. Monitoring the daily activities of BPOs while ensuring action plans are being followed.3. Creating and presenting performance progress reports including revenue generated report for the assigned BPOs.4. Leading assigned BPOs in conflict management, and ensuring the team's processes and tasks are carried out efficiently.5. Addressing concerns of BPOs in reference to quality, customer experience, coaching, and operations.6. Overseeing and administering quizzes and tests to ensure employees have a firm understanding of company policy and guidelines.7. Assessing customer feedback while using creativity to establish, improve, and refine the customer experience.

1. Reporting directly to General Manager on a monthly basis. Brainstorming and proposing new business ideas and strategies to acquire more sales.2. Managing and leading the sales team to help achieve the monthly sales target in the Online Advertising department. Motivating the team through positive energy.3. Holding frequent catch-ups with the team members to manage welfare and work-life balance.4. Monitoring and staying on top of team members' work rate and quality.5. Creating action plan every month for the team.

1. Managing a portfolio of accounts to achieve long-term success. Liaising and developing positive relationships with clients.2. Generating new business using existing and potential customer networks.3. Resolving conflict and providing solutions to customers in a timely manner.4. Supervising account representatives to ensure sales acquisition.5. Reporting on status of accounts and transactions6. Setting and tracking sales account targets, and ensuring they are aligned with company objectives.7. Monitoring sales metrics (quarterly sales results & annual forecasts)8. Proposing strategies to Team Lead to improve sales performance while identifying opportunities for growth.

1. Primary focus new agents from the list to be an iProperty subscriber, via cold call ,presentation with group 2. To service clients by increasing the use of integrated marketing services and products. Oversee and manage clients’ campaign executed by the coordinators. 3. To focus on retaining existing clients and up selling more products and services that would benefit Real Estate Agent clients and generate revenue for iProperty. 4. To generate revenue through sales of iProperty products and services to clients. 5. Increase market penetration through active representation of the iProperty brand with frequent, consistent and meaningful communication with the clients. 6. Strive to develop and maintain long term and enduring relationships with Real Estate Agent clients by working closely with clients to develop their digital strategy as part of their overall sales and marketing strategy. 7. Achievement : Top Sales Emplyee of the month September & November 2015,January & February 2016 and Best BDM of the year 2015