oDevelop a strategic relationship between SBM and the clients at the site level. Create customer advocates.oHave a working knowledge of the customers’ business products and/or services. Track their business to anticipate their needs and requests.oCoordinate with Regional and Customer Relationship Mangers to hire, train, manage and develop all site Managers/ site Supervisors. oEnsure all employees are in compliance to all SBM and client safety codes, regulations, practices and policies. oEnsure Safety results and practices are being met, continuously improved and documented to SBM and Customer standards. Engage SBM EHS as required to understand needed improvement, or influence/direction to site operations.oEnsure HR practices are in place to be compliant with federal, state and local regulations.oEnsure Operations results and practices are being met, continuously improved and documented to SBM standards.oEnsure Customer Satisfaction results and practices are being met, continuously improved and documented to SBM standards.oReview customer scorecards/performance results for service to ascertain causes for service complaints, type of malfunction, and address with management team.oIdentify and implement value add enhancements. Communicate enhancements to customer using SBMinsite.oEnsure Budget goals are being met, continuously improved and documented to SBM standards.oSupport the growth of SBM’s business and revenues by participating in site tours, RFP processes, and presentation of proposals. oParticipate in the site governance meetings with customer key stakeholders to build relationships.oConducts QBRs with the customers.oEnsure Managers/ Supervisors understand their key deliverables.oSupport corporate departments by aligning on strategic and operations needs and ensure productive on-going communication between the operations teams and corporate office.oConduct/participate in performance reviews of site managers and site supervisors.

Captain, Green Team – responsible for volunteers & staff in recycling collectionActivities included assisting with:Collection, distribution, processing of mailReceiving and sending all shipments via UPS, FEDEX, etc.Setup and distribution of promotional giveawaysPre-season ballpark preparation of Great American BallparkSetup, distribution, and collection of All-Star ballotsGame day setup of Great American Ballpark, seating 42,271Management of Fan Zone area of Great American Ballpark

Assisted with scheduling and cancellations for all Event Services staff of 400 employeesDeveloped, managed, and analyzed data from in-seat fan texting system, fan ejections, incident and customer service reports Oversight and management of guest lost and found operationAssisted in setup, design, and execution of non baseball events at Miller ParkAssisted in coordination and design of group tailgate eventsDeveloped, implemented, and managed a new Event Services staff incentive programFlorence Freedom Professional Baseball Team

Assisted in management of baseball facilityAssisted in ticket distribution, mascot appearances, and in game promotionsResponsible for pre game setup and post game tear down Managed a cleaning and usher staff of 20 people

Specialized in assisting in Management of Baseball FacilityActed as a liaison for Umpires and coordinated arrival and departure to facilityPre game set up and post game tear down

Managing Main Restaurant, surrounding outdoor concessions cartsOpened and closed daily operationOversaw a staff of 15 employees