Andrew Gilbert Email & Phone Number

Where the power of nature meets the science of nutrition.

Working on something new and exciting..

Guinness Road, Manchester, Gb

KBF Enterprises is a Nutritional Life Science Company – developing, manufacturing, marketing and distributing its own wholly owned brands via a number of channels.Recruited to drive operational changes to support YoY growth in excess of 60%Responsible for the Manufacturing, Fulfilment and Customer Services operations for the B2C eCommerce and B2B commercial sales across multiple websites and marketplaces worldwide of a £35M turnover business.Key Achievements:Moved all operations to 7 day extended shift working and changed the operational structure to provide a stable platform for growthDoubled production output across both the dry powder and Protein bar lines within the same site footprint.Designed processes to improve production scheduling speed and insight so the right product and quantity was made at the right time increasing availability and reducing over stocksSignificantly improved site food safety to HACCP level accreditation as a spring board to SalsaImproved site health & safetyImproved B2C dispatch SLA by 3days whilst significantly increasing next day traffic Accommodated a 400% increase in B2B shipping output whilst reducing SLA time from 5 to 3 daysImproved the CS SLA from 5+ days to less than 4 hours for initial contact responseIncreased one & done % from 20% to 80% improving customer service and retentionChanged CS systems from eDesk to ZenDesk to take advantage of improved AI learning to increase automated responses to Customer queriesDesigned new Factory building to increase output by a factor of x10

Bolton, Gb

The company sources bespoke low cost, high value outdoor & indoor living furniture to enhance the consumers social engagement occasions which drives new experiences to create long lasting memories.Recruited to drive operational changes to support predicted growth.Responsible for the supply chain and distribution operations that underpin the B2C eCommerce and B2B commercial sales across multiple websites and marketplaces. Key Achievements:Conducted end to end supply chain review returning significant savings YoY whilst reducing stockholding cover and supplier lead times, whilst dramatically improving agile working practicesIdentified site savings in excess of £300k through changes in management structure, employee contracts, agency costs, warehouse layout and methods of work. Conducted root and branch review of key cost areas to improve EBITDA level performance including product level margin review.Increased productivity by 50%Implemented next day and day of choice offering. (Previous SLA was 3 days from point of order.)Updated reporting processes to identify actual causes of failure to ensure corrective actionsBrought the site up to compliance in terms of operational processes and safety Delivering structured and scaleable operational processes to improve the end to end user experience.

Headhunted to drive an acquisition strategy, which moved to a cost control and productivity project after the investor changed direction. I was instrumental in ensuring the business maximised all available profitability to enable a successful sale of the business.Responsible for the Production and Warehousing operations that underpin the B2C eCommerce and B2C Wholesale Distribution and Contract packing services to over 50 countries worldwide.Achievements:Conducted end to end supply chain review returning significant savings YoY whilst reducing stockholding cover and supplier lead timesRenegotiated carrier contracts to reduce shipping costs worldwide and improving the customer offerings. Including same day delivery optionsConducted root and branch review of key cost areas to improve EBITDA level performanceProvided operational foundation which enabled the Fresh food business to offer a step change, market leading delivery proposition

Recruited to optimise the companies SNAPfulfil Warehouse Management System.Parachuted in to run the St Helen's 200,000 sqft Northern Distribution Center whilst a permanent site manager was recruitedAchievementsRenegotiated current multi-site WMS agreement into a single national contract, harmonising rates across all sites, resulting in a YoY saving of £50kpa fixed for 3 years to protect against RPI increases.Identified site savings in excess of £200k through changes in management structure, employee contracts, agency costs, warehouse layout and methods of work. If applied across the group this will exceed £500kInstilled a Safety 1st attitude at the Warehouse; including MHE key control, reduced vehicle speeds, workflow organisation, site hygiene, contractor permit to work process.Implemented an employee attitude change process through communication of what 'right' and 'wrong' looked like, and confronting 'wrong' whenever it was found.

Big Red Group were a multi-faceted, multi-site group that spans every aspect of ecommerce. They were a multi-website retailer, and a provider of ecommerce and logistics solutions to other online retailers. Responsible for the group operations functions and sole accountability for designing and delivering the companies 3rd party logistics proposition operating as Platform RetailAchievementsManagement and reporting of KPI's and Service Standards for operational performance, centred on achieving maximum customer satisfaction at best costSourced, negotiated and implemented new carrier contracts whilst managing and maintaining current agreements to ensure a broad suite of options to assist the company with both domestic and cross border trade - maintaining a balance of service and cost inbound and outboundClose budget monitoring to ensure financial KPI's are achievedDefined and delivered operational and 3pl strategy for growth via 3year plan including automation where requiredSourced and implemented cloud based WMS system to provide a foundation for 3pl deliveryEnabled a seamless doubling of volumeManaged multi-site outsourced operationsDesigned website and PPC campaign to significantly increase 3pl client contacts and conversionsFocused on using data analysis via Microsoft Power BI to identify waste / loss and opportunities for improvementDe-lapped and sold unused company propertiesRe-wrote and updated the companies health & safety and employment policies

Internet retailer to major high-street stores providing cutting edge point of sale options to increase footfall & retail conversion.Winner of the 2012 Manchester Evening News Business of the Year Awards.Implemented integrated Warehouse Management System to deliver seamless, paperless processing50% increase in productivity plus a 50% increase in operational capacityAccuracy up to 99.5% using a paper based picking system, now increasing using an RF systemRaised the next day despatch service level by 2.5hrs @ 100% achievementAchieved ISO 9001:2008 accreditation with zero non conformance recommendationsRe-wrote both the Health & Safety policy and Company handbookAchieved a 100% improvement on Site safety achieving almost perfect scoring in health & safety external auditImplemented an integrated Recruitment, Staff performance and Development process focussing on desired employee competencies and attributes

Manchester, Greater Manchester, Gb

Myprotein® is a multi-award winning eCommerce Retailer and the UK’s number one online sports nutrition brand. Myprotein were ranked 21st in the 2009 TIMES Fast Track 100 list of the UK's fastest growing businesses, and awarded CBI - National Young Company of the Year in 2007 and National Business Awards - SME of the Year 2009 (North of England Winner)Initially employed as Head of Logistics and Distribution; promoted to a board level role as Head of Operations, in charge of both the distribution and manufacturing functions, after successfully delivering a number of key projectsMoved the companies delivery SLA from 48hr dispatch to next day delivery at a greater than 99% performance.Managed in-house dry powder ingredient production operation to deliver same day turnaround of finished goods in-line with sales at a 99.5% in stock rate.Defined logistics foundation to support a 400% increase in sales volumes over 3 yearsCollaborated with employee representatives to expand operational capability from Mon-Fri day shifts to 24/7, 364 days per yearImplemented and delivered multiple logistics and production systems to improve productivity, under budget and on-time, with considerable ROI paybackResponsible for moving site operations 3 times in 13 months due to significant company growth whilst maintaining customer service levels, including £1.3m project to move company operations to Brownfield site. Including de-lapping and handing back of redundant sitesResponsible for testing and implementing a new ERP and WMS systemsDesigning and building a new manufacturing facility using AutoCADBringing new products to market via separate business unitsDesigning and implementing semi-automated Pick & Pack systemsMentored and enabled individuals to develop and succeed in a fast-growing companyResponsible for Site facilities and Health and Safety

a leading international designer, importer and distributor of home furnishings and textiles to major UK customers. Including; Morrison's, BHS, Debenhams; leading business to customer (B2C) web based home delivery operation under the premier 'World of Linens' brand.Key AchievementsHeadhunted to deliver solid operational platform to deliver sustained growthImplemented and delivered a new B2C logistics operation, under budget and on-time.Specified and managed tendering and implementation process for new warehouse management system operating on a Microsoft Navision platform, with full 'RF' functionality.Planned resources for significant seasonal volume peaks in web based home delivery operation (+400% increase in volume)Defined and delivered operational goals and KPIs in-line with customer service level agreements achieving a on-time delivery accuracy of 99.8%Updated administration and logistics operating practices and upgraded site equipment to ensure smooth transition to new warehouse management systemEnsured that logistics operation achieved ISO 9001 (processes), ISO 14001 (environmental) and OHSAS 18001 (health & Safety) accreditation, thus significantly improving the company's projected image to customers

Whitbread Food Logistics delivered ambient, chilled and frozen food goods to a varied operational portfolio of 2100 customers, which included high profile customers such as; Pizza Hut, Marriot Hotels, Travel Inns and TGI Fridays.Key AchievementsManaged an operational budget of over £7 millionDefined and implemented productivity monitoring process's which improved KPI reporting and managementRevalued and implemented new KPI targets in line with customer service level agreements which resulted in a 20% increase in performanceChanged counseling and disciplinary process's to reduce non-attendance issues by 30%Managed operational team of over 100 staff in multi-temperature unionized environmentPlanned resources across a 7 day operation to accommodate seasonal operational peaks (Christmas, Mother's day, etc)Ensured that the operation focused on food quality and presentation as well as productivityRegularly visited customers and suppliers to review operational performance and to identify opportunities for improvement

Londis deliver chilled and ambient food goods to over 600 independently owned stores.Responsible to the site manager for the commissioning of a new regional distribution center based in Yorkshire.Key AchievementsManaged 'Go live' of new warehouse site including;Tested new warehouse systems / process's using Manhattan Associates softwareCoached and trained an inexperienced team of 120 staff to achieve targeted goalsManaged the initial stock build for opening ordersAchieved daily case throughput target 1 month ahead of schedule

TM Retail trading nationwide as Martins, Forbouys and RS McColl was a multiple retailer in the convenience sector with over 1200 outlets.Key AchievementsManaged the warehousing and distribution function for a large nationwide FMCG retailer with an operational budget in excess of £8 million paManaged an operational team of over 150 staff in a non unionized environmentDelivered significant performance improvements across all aspects of the operationPlanned and implemented upgrades to the site to accommodate major changes in company product rangesEnsured site achieved KPI's set by board directorImplemented timed productivity control processes which delivered substantial cost savings (over 25% in 1st year)Instigated reverse logistics opportunity resulting in £12 million returned to cash flow in 1st yearRegularly delivered presentations to internal and external customers and suppliers to demonstrate company benefits of a centralized distribution systemDelivered a low skill, low cost operation which outperformed similar operations in the FMCG sector

Responsible for the management of inventory stock levels for the company's central distribution operation.Key AchievementsManaged a purchasing budget in excess of £260 million paForecasted company inventory requirements and managed supplier performance to increase availability (99.9%) whilst minimized company stockholding ensuring a warehouse stock turn in excess of 32Designed software programs to calculate purchase orders more efficientlyManaged seasonal/promotional peaks in partnership with distribution management

Responsible for the management of a number of convenience retail outlets within the TM Retail group, delivering enhanced customer service and sales target performance in each store under my control.

Six Sigma Black Belt Certification

Analyzing And Visualizing Data With Power Bi

Diploma, Business Finance & Administration