Andrew Goldschmidt Email & Phone Number

Mooresville, North Carolina, Us

E2E is about helping companies of all sizes create engaging candidate and employee experiences from pre-hire to retirement with Recruitment, Recognition and Engagement Survey solutions.

Armonk, New York, Ny, Us

Partner and leader within IBM’s global Talent and Transformation practice focused on delivering clients talent solutions that leverage market-leading technologies (cognitive, automation), managed services (RPO), content (cultural fit, employee sentiment, behavioral science) and consulting.Highlight: Achieved 120% of personal signings accountability

Armonk, New York, Ny, Us

Responsible for managing all aspects of the Americas sales strategy for IBM Talent Acquisition & Optimization (within Talent & Engagement Practice, Cognitive Process Services). Responsible for overall business growth, new logo business development, key renewals, external market perspective, go-to-market strategy, competitive differentiation, analyst relations, industry view.Highlight: Led NA practice to its second-best signings year in IBM Kenexa RPO history (2015)

Armonk, New York, Ny, Us

Responsible for managing efforts and results of the Client Solutions Executive team globally for IBM Kenexa Recruitment Services (a practice within IBM Global Process Services).Highlight: Led Global CSE team to its best signings year in IBM Kenexa RPO history at 164% (2014)

Armonk, New York, Ny, Us

Responsible for representing Kenexa RPO offering to internal IBM colleagues during integration, enablement, and training, as well to external parties through analyst relations, presentations, briefings, and public speaking. Managed offering innovation roadmap, integration of IBM capabilities, required investment and go-to-market strategy, as well as oversight for the RPO Client Advisory Council.Also, acted as overall Kenexa Services Focal to IBM during integration of Kenexa into IBM.

Responsible for managing all aspects of the Kenexa customer experience from quality of service, customer support through the Kenexa Global Support Center, and external training. Formed a global Service Leadership team of implementation and client service leaders from each Business Unit to foster better collaboration across Kenexa on organizational service initiatives. These initiatives include implementing a social collaboration platform, evaluating CRM, developing relationship management standards, developing a knowledge base, improving the Customer Experience, and setting governance for multi-element customer implementations. Achieved overall renewal rates per targets.

Responsible for managing all aspects of client relationship management for Kenexa’s global RPO customer base, growing both the account base and total revenue under contract to record highs in 2011. The RPO Division has grown to represent the largest percentage of Kenexa revenue and employee base during this time. Responsibilities include full P&L management, establishing account governance process and key performance indicators, overseeing resource allocation, measuring and driving customer satisfaction strategies, maintaining key client relationships and managing a team of over 10 Client Relationship Directors focused on account growth and renewal.Highlights• Customer satisfaction average across customer base at >3.87 out of 5 or better during period• Renewal rate at 95% or better • Multi-element strategies increased customer share of wallet to 4.3 products per customer – highest across Kenexa divisions• Increase of three ranking spots on HRO Today Baker’s Dozen over three different surveys

Tasked by Kenexa’s Chief Operating Officer to lead the creation and ongoing management of a dedicated implementation function within RPO. Responsibilities included talent planning and role description creation, sponsorship of a full DMAIC project tasked with creating an implementation methodology focused on customer experience and efficiency, hiring and management of a team of 6 project management and process development resources, and creation and delivery of project status reporting at Quarterly Operational reviews.Highlights• Effective resource management bolstered project profitability by 3% of first year revenue• Reduced implementation time frames by an average of 25%

Led implementation, sourcing strategy, overall recruitment operations, new employee on-boarding and overall solution management of RPO clients in a variety of industries. Managed P&L, customer satisfaction, recruiter productivity, talent mobility, and account expansion opportunities.Sample AssignmentsCorning Incorporated – Global Headquarters – Corning, NY 2005- 2006Led team of up to 30 resources in the US and Taiwan in support of a new RPO solution for Corning Inc.Schering Plough – Global Headquarters – Kenilworth, NJ 2003-2006Led a program team consisting of 6 Regional Recruiters managing up to an additional 30 recruiters in support of the Primary Care sales launch and ongoing field staffing of the combination drug Vytorin.Alberstons – Global Headquarters – Boise, ID 2004-2005Led team of 21 in delivering a quick deployed recruiting project against a talent backlog of 120 positions related to their private label expansion and CDC growth. Maytag – Global Headquarters – Newton, IA 2002-2003Led a team of 14 in delivering an integration talent acquisition solution to Maytag to handle the expansion of their service technician field support. Pfizer Global Research & Development – Global Headquarters – New London, CT 2001-2002Acted as strategic consultant to WW Development Human Resource leadership during Pfizer’s post-acquisition transformation process as well as the integration of the Pharmacia organization post-acquisition.Corning Optical Fiber – Legacy Fiber Manufacturing Facility – Wilmington, NC 2000-2001On-site Project Manager for fully-outsourced recruiting team of 35 tasked with an eight-month engineering ramp-up at Corning Optical Fiber’s legacy manufacturing plant resulting in 320 hires in an 8 month period.

Education record

Education record