Andrew Grumm Email & Phone Number

Agoura Hills, California

Agoura Hills, California

Managed the Mobile Device Management team and vendor outsourced Salesforce Tier 2 Support team, maintaining 3000+ tablet environment and providing reliable IT services and support to 200 internal employees and 4000 external field personnel. Identifying and implementing efficiencies in processes, operations and systems to promote improved support, performance, stability, growth and scalability.

Valencia, Ca

Member of IT Senior Leadership Team in new joint venture. Supervised global IT Operations Support Organization - Product Support, Site Support & Global LIS teams and managed relations/support engagement with parent companies and vendor IT resources to ensure proper operation and support of IT environment and systems to 2500+ internal users at 11 global sites.• Integrated 500+ users under standardized infrastructure (network, computers & Office 365/email hosting) at 4 global sites within project deadline to ensure collaboration ability across organization.• Financial planning & tracking of >$3M budget for IT Operations & Integration. • Participated in project planning and executed 3 lab moves and site consolidations.• Consolidated and standardized 30+ SOPs from two IT support organizations.• Configured and defined services in ServiceNow and created web portal for standardized support request method for end-users.• Maintained SLA metrics: Incident Closure >95% and System Up-time >97%.• Planned and implemented new Konica-Minolta network printing environment at 4 global sites.• Represented IT Ops Support in 9 client & regulatory audits for proper adherence to industry regulations and best practices resulting in no major IT findings.

Valencia, Ca

Managed global IT Operations Support teams. Collaborated on IT Senior Leadership Team and Joint Venture Integration team to plan, supervise and execute IT integration and support for new organization. • Completed analysis, budget and project planning for IT Integration including infrastructure setup, application rationalization, system upgrades/migrations and Office 365 migration.• Organization and Strategy planning for new IT Support Organization under Q2 Solutions.• Defined requirements, SLAs and responsibilities for parent companies & vendor IT support.• Participated in Disaster Recovery planning and defined new Site DR Plans.

Valencia, Ca

Developed and supervised autonomous IT Operations Support Team for support of the Clinical Trials Division operations at 8 global sites/laboratories. Collaborated with IT leadership and ensured proper support coverage from Quest Infrastructure & Support teams. Planned and executed financial budget, IT strategies, system upgrades and projects to ensure maximum efficiency and improvement of IT environment promoting business operations and growth.• Administered and supported operation of network infrastructure, 30+ servers & 500+ desktop environment, VOIP telephony system and portfolio of 20+ business-critcal applications.• Defined and implemented IT Service Model using ITIL Framework which exceeded business needs, standardized support request method, defined services, SLA & KPI metrics in HP Service Manager• Setup new data center and infrastructure at new site. Created project plan and executed move of administrative facility (250 personnel, 15 servers & 260 workstations) to new facility. • Project management and completed move of two Clinical Trials laboratories (200 personnel, 32 lab instruments & 110+ workstations) to new laboratory site for consolidated and improved operations. • Identified DR/BC requirements, setup DR site, implemented procedures and executed annual tests.• Collaborated with lab leadership and supervised team to deliver 25+ instrument interfaces. • Planned and implemented standardized HP network printing environment at 3 sites.• Setup VPN connection and migrated specialized printing environment to external vendor. • Planned and completed large-scale system & software upgrades (Win 7, Server 2008, anti-virus). • Participated in 50+ client & regulatory audits for proper adherence to industry regulations resulting in only 4 major IT findings. Completed CAPA, audit responses and updates by deadlines.

Malibu, Ca

Solely maintained and supported IT environment for bio-tech laboratory. Responsible for IT financial and strategy planning, end-user support and maximizing system performance for optimal business operations.• Upgraded to T1 connection and consolidated data & voice for faster and more reliable service.• Installed SonicWALL firewall and implemented VPN access for users to increase efficiency.• Performed MS Exchange 2003 server, OWA, Blackberry BES and Active Directory administration.• Administered MS Navision ERP system; identified Life Sciences module from MS Partner Tectura for use in laboratory operations for tracking specimens, test orders and results.• Project management of Navision releases and validation for 21 CFR Part 11 compliance. • Upgraded Navision 4.0 C/Side database to MS Dynamics NAV 5.0 SP1 with MS SQL 2005. • Drafted new IT SOPs and implemented procedures covering Security, Offsite Data Backup Storage, Disaster Recovery/Business Continuity and System Administration. • Managed vendor relationships and agreements for services, support and procurement.

Los Angeles, Ca

Responsible for multi-site, networked IT environment with high-available access to centralized dental management system. Supervised internal development staff and release updates to system. Provided critical-thinking and planning for IT strategies, projects and innovations.• Setup redundant WAN between main office and 15 remote offices utilizing SonicWALL appliances to ensure >99% uptime and access to dental mgt. system for optimal business operations.• Identified IT improvements to create efficiencies to business operations and ease of administration.• Migrated from Workgroup environment to Windows Server 2000 Active Directory domain.• Setup and migrated users to Exchange 2000 for better email and collaboration capability.• Upgraded dental management system to MS SQL Server 2000 database for better performance.• Setup Disaster Recovery site and applied IT DR plan for minimum impact to business operations.

Agoura Hills, Ca

Calabasas, Ca

Bachelor Of Science - Bs, Computer Science

Associate Of Science - As, Computer Technology/Computer Systems Technology