Andrew Gumula Email and Phone Number
Andrew Gumula work email
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Andrew Gumula personal email
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• Leader of the Quarter – Beverly Hilton Q2 2017• Manager of the Year – New York Hilton Midtown 2014• Manager of the Quarter – New York Hilton Midtown Q3 2014• Manager of the Quarter – Doubletree by Hilton Q3 2010• Leader of the Quarter – Marriott’s Harbour Lake Q4 2008
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Director Of RoomsFour Seasons Resort And Residences Napa ValleyHealdsburg, Ca, Us
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General ManagerThe Lodge At Healdsburg - Tapestry Collection By Hilton May 2022 - PresentHealdsburg, California, United States -
Director Of RoomsHarvest Inn May 2021 - May 2022St Helena, California, United States -
Director Of Front Office OperationsDoubletree By Hilton Sonoma Wine Country May 2019 - May 2021Rohnert Park, Ca● Improved Overall Arrival, Efficiency of Arrival Process, Delivery of Benefits (Loyalty Program), & “Feel Welcomed” Medallia metrics● Streamlined arrival experience and guest communication methods prior to and during travel restriction period● Following staff reduction served as interim support for Housekeeping, Reservations, & Accounting while managing Front OfficeOps● Updated Rooms Department labor productivity standards for occupancy fluctuations upon hotel reopening & restriction changes● Coordinated with Sonoma County Human Services & Red Cross to provide fire evacuee lodging resulting in 350+ room nights -
Assistant Director Of Front OfficeThe Beverly Hilton Jan 2018 - May 2019Beverly Hills, Ca -
Front Office ManagerThe Beverly Hilton Mar 2016 - May 2019Beverly Hills, California-Selected for Waldorf Astoria Beverly Hills Opening Task Force - May to June 2017: training & development of FO department -Increase Hilton Honors loyalty program membership enrollment & upsell production via team member engagement-Develop team member engagement & improve competencies through customized training, coaching, and recognition-Provide proactive service recovery solutions to retain guest loyalty, drive guest service, & problem resolution scores-Identify & coordinate delivery of guest service objectives within various hotel operations departments as MOD
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Guest Services ManagerNew York Hilton Midtown May 2014 - Mar 2016Greater New York City Area• Lead daily Operations meeting delegating operational concerns/focus to operations department heads• Coordinated maintenance & renovation schedules with Housekeeping & Property Operations• Directed 100 Union team members in Front Office, Front Service, and Guest Services on AM, PM, and Overnight shifts• Reviewed/Responded to Guest Assistance & SALT Surveys to identify potential concerns and maintain guest loyalty• Earned Hilton “Train the Trainer” Certification in order to direct guest focused departmental training -
Assistant Front Office ManagerNew York Hilton Midtown Sep 2012 - May 2014• Direct over 60 unionized team members in Front Office, Front Service, and Guest Services on AM, PM, and Overnight shifts• Develop daily yield management strategy securing over 250 sell outs with minimal displacement• Prepare and deliver daily, weekly, and monthly training topics to Front Office Team Members• Forecast seasonal upsell rates, coordinate tracking, and drive upsell success to earn nearly $400K from Aug 13-Dec 13• Resolve guest/team member issues effectively and appropriately in representation of the Hilton brand standards
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Reservation ManagerDoubletree By Hilton At The Entrance To Universal Orlando Oct 2011 - Sep 2012• Analyze booking trends in various market segments to develop forecast & budget strategies • Negotiate room rates & allotments with sales department and wholesale clients based on occupancy• Monitor in-house, group, and internet channel booking production while eliminating billing & rate discrepancies • Identify market shifts based on promotions, clientele, historical data, and booking & travel windows • Present & review booking pace & forecast decisions with department heads to assist in labor cost management • Support Revenue Manager & Group Coordinator in building group & rate profiles -
Assistant Front Office ManagerDoubletree By Hilton At The Entrance To Universal Orlando Oct 2009 - Oct 2011• Forecasted & altered rates based on market availability, competition, and occupancy to achieve sell outs• Collaborated with Sales & Convention Services to assist in driving future contract closings through guest service• Assisted in development of PMS failure contingency plan and provided subsequent departmental training • Assessed GSA training needs through guest interaction evaluation and arrival/departure experience personalization
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Assistant Front Desk ManagerMarriott'S Harbour Lake Aug 2008 - Jul 2009Orlando, Florida Area• Coordinated associate goals, action plans, & cross-training for career growth & development • Recruited and trained Front Desk staff with focus on memorable personal interactions with guests• Integrated the addition of 96 rooms into PMS, and inspected each room to analyze room attributes• Properly allocated & maintained funds for Front Desk budget in excess of $40,000 per period
Andrew Gumula Skills
Andrew Gumula Education Details
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Hospitality Management
Frequently Asked Questions about Andrew Gumula
What company does Andrew Gumula work for?
Andrew Gumula works for Four Seasons Resort And Residences Napa Valley
What is Andrew Gumula's role at the current company?
Andrew Gumula's current role is Director of Rooms.
What is Andrew Gumula's email address?
Andrew Gumula's email address is ag****@****inn.com
What is Andrew Gumula's direct phone number?
Andrew Gumula's direct phone number is +131048*****
What schools did Andrew Gumula attend?
Andrew Gumula attended University Of Central Florida.
What are some of Andrew Gumula's interests?
Andrew Gumula has interest in Civil Rights And Social Action, Environment, Arts And Culture.
What skills is Andrew Gumula known for?
Andrew Gumula has skills like Hospitality Management, Front Office, Hospitality, Hospitality Industry, Hotel Management, Rooms Division, Hotels, Customer Service, Property Management Systems, Resorts, Customer Satisfaction, Guest Service Management.
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