A focused and innovative IT Service Management professional experienced in managing cloud services and communicating outcomes across global, virtual teams. Brings strong analytical abilities and structure, applying this to help customers develop operating models of how teams work effectively in the Azure cloud. A trusted and respected business partner, bringing strong verbal and written communication skills to collaborate with and influence stakeholders by a measured approach and consensus building. STRENGTHSIT Service Management - ITIL qualified with track record of managing key business services both in the Cloud and on-premisesCommunications & Stakeholder Management - ability to communicate via reports, service reviews and executive summaries. Influences by building trust, delivering what is agreed and acting with integrityBusiness Process Improvement - strong analytical abilities applied to define new ways of workingBusiness Acumen – delivered cost savings via cloud cost management and contractsProject Management – successfully manages complex work streams and multiple teams to meet target milestones and exceed expectations