Andrew Hanus Email & Phone Number

Lincoln, Nebraska, United States

»Maintain and update company Salesforce instances»Assist with ServiceNow administration»Operation and maintenance of Suse Linux and Azure Windows systems»Resolve Linux and Azure AD issues relating to configuration, performance, and security»Build and administer multiple VMware products across cloud and on-premise environments.»Operation and maintenance of the enterprise VMware environment»Administer enterprise-class HR, ITSM, and business operations applications»Plan and organize all the migrations and upgrades related to Linux server and Azure AD»Assist in developing, implementing, testing, and maintaining disaster recovery plans»Rigorously create and maintain documentation for all processes and procedures»Provide tier II support for the IT Service Desk»Provide emergency 24 x 7 on-call support on a rotating basis

»Responding to client support requests via phone or service management portal»Contacting clients to find out the nature of the problem»Traveling to the client's location or connecting via remote link»Troubleshooting hardware and software issues»Installing and maintaining hardware and computer peripherals»Installing and upgrading operating systems and computer software»Troubleshooting networking and connection issues»Advising on software or hardware upgrades

Seward, Nebraska, United States

»Manage all day-to-day and long-term business operations, which include opening and closing shop, all sales and service work, all financial transaction, invoicing, purchasing, shipping and receiving.»Communicate with clients, and other individuals to answer questions and explain information. Research issues on various computer systems and databases to resolve issues and inquiries.»Set up, install, test and configure networks, desktops, laptops, printers, motherboards, processors, RAM, hard drives, graphics cards and Lcds screens. Perform diagnostics, repair or replace malfunctioning hardware and software. Support clients having data connectivity issues.

Lincoln, Nebraska, United States

»Responsible for the installation and configuration of desktop computers, peripheral equipment, and software. This includes patch updates, and hardware replacements. »Install programs, upgrade software, and hardware »Imaging, provisioning, and deploying of new computers »Works with vendor support contacts to resolve technical problems related to network and desktops »Manage system backups and file level recovery »Use IT support request system to document, prioritize, and track requests. »Create, review, and update documentation on resolutions and troubleshooting. • Provide end user support for Windows operating systems, and Microsoft Office Suite.

Lincoln, Nebraska, United States

»Provide general assistance and support for the department’s desktop support projects.»Troubleshoot employee PC, phone, and computer peripherals technical issues.»Assist with new employee PC, phone, and computer peripherals set up and any employee PC equipment moves.»Provide backup as directed by supervisor and other duties as may be assigned.

Lincoln, Nebraska, United States

»Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts»Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans»Actively perform skip-tracing activities through various sources/tools in order to locate borrowers»Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand»Update demographic and other additional information on borrower accounts via the servicing systemPerform additional collection activities related to collections documents and reports

Lincoln, Nebraska, United States

»Make outbound calls to a list of people that the company provides»Give excellent customer service»Follow scripting provided in coaching and training»Ensure integrity of data and information»Participate in coaching’s, meetings, and ongoing training sessions

»Finding and booking events and venues»Advising on career decision, publicity, and promotion»Managed media relations.

Lincoln, Nebraska, United States

»Prepare shipping and export documentations required for international shipments.»Assist customers in import/export clearance by providing custom declarations for shipment transactions.»Coordinate with shipping forwarders to obtain and update the shipment tracking information for customers.»Check and negotiate letters of credit with relevant banks.»Arrange and negotiate road, rail, sea or air freight rates with carriers.»Perform organizing, shipping and delivering goods worldwide in smooth, timely and cost-effective manner.»Ensure compliance with safety, security, regulatory, and company policies.»Obtain certification from Chamber of Commerce for international shipments when required.»Prepare and maintain shipment documentation packages for reference purposes.»Perform other tasks within International Deployment and Logistics team, as and when needed.»Develop good customer relationship to improve business performance.»Communicate with sales/service and other functional areas to resolve customer problems in a timely manner.

»Standing watch as lookout or Boatswain Mate of the Watch»Repairing, maintaining and stowing equipment»Training, directing and supervising ship’s maintenance personnel»Assisting as a search and rescue swimmer»Operating sound-powered communication equipment»Serving as a member of damage control, emergency and security alert teams»Participating in Navy ceremonies»Transferring supplies between ships while at sea»Operating small boats, tugs, barges and other small craft»Assisting with flight deck and amphibious operations»Serving as flight deck crew during helicopter operations»Supervising deck crew in cleaning, painting and maintaining the ship»Directing boat crews in landing and rescue operations»Teaching seamanship

Brookfield, Wisconsin, United States

»Develop business strategies to expand store traffic and optimize profitability»Meet sales goals by training, motivating, mentoring and providing feedback to staff»Ensure high levels of customers satisfaction through excellent service»Complete store administration and ensure compliance with policies and procedures»Maintain outstanding store condition and visual merchandising standards»Report on buying trends, customer needs, profits etc»Propose innovative ideas to increase revenue»Conduct personnel performance appraisals to assess training needs and build career paths»Deal with all issues that arise from staff or customers (complaints, grievances etc)»Additional store manager duties as needed

Associate Of Applied Science (Aas), Computer Information Technology

Activities and Societies: Cisco Network Academy, Summer 2020 Dean's List• Network Management - set up, maintain, and manage computer.

General, Boatswain’S Mate ‘A’ School

Advanced seamanship

Bachelor Of Science - Bs, Information Technology

• Network management and infrastructure • Configuring and troubleshooting • Network security protocols and managing risk • Cloud computing.

Mountaineer, 54,625 Points

Activities and Societies: Business Administration Specialist Superbadge, completed 10/26/23 Lightning Experience Reports & Dashboards.