Andrew Hebert Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

• Managing and nurturing customer relationships, ensuring their satisfaction and success byproviding expert guidance and support while identifying opportunities for account growth and retention. Utilized in-depth product.
• Assisting over 60 new and existing customers in getting started with Leadspedia's SaaS, providing them with daily customer support and ensuring full utilization of the software's features and capabilities.
• Crafting and executing executive-level strategies to enhance customer satisfaction, retention, and revenue growth by aligning customer success goals with corporate strategy and leveraging industry expertise to foster.
• Attend on average 7 yearly trade shows across the country driving brand visibility and engagementwith industry professionals to support lead generation and product awareness.
• Providing dedicated support via phone, zoom, email or in-person meetings to help customers resolve any issues, whether technical or otherwise, that they may encounter while utilizing Leadspedia's software.

Brentwood, TN

• Led and advised as main point of contact for clients, insurance carriers and brokers. Oversaw 95%of new business marketing as main Customer Success Manager to help grow, retain, and educate clients on products and.
• Strengthened and cultivated relationship growth with over 10 insurance brokers by providing quicker communication, faster processing, and higher success rate in closing business.
• Developed new quote comparisons and proposal templates with team based on active listening with markets.
• Managed 100+ client accounts from 13 different States. Presented proposals to clients and displayed opportunity analysis on each insurance carrier.
• Improved insurance markets and new business opportunities to agency by developing conflict resolution strategies.
• Researched prospective accounts in target markets with sales team to grow client base.

Nashville, TN

• Collaborated as median and relationship manager between contractors and surety companies by being main channel of communication. Performed execution of surety bonds and analysis on client financials for over 50.
• Helped launched an enhanced new filing system to an online cloud platform. Accomplished faster processing, filing and surety bond execution by using online business strategies.
• Cultivated growth of bond department with company by assisting with financial analysis on over 50 companies to gauge a company’s financial strength and reported to hierarchy.
• Initiated hand delivering of bonds to display client appreciation and to raise expected standards using best practices.
• Gained tactical advantage by designing new format for monthly surety bond renewals to help agency solutions.

• Provided search engine evaluations for individual contracts
• Analyzed web pages and designs for accuracy and user friendliness
• Tested search words and accuracy of results
• Edited and monitored content on the web
• Worked in partnership with Leapforce on how to better market certain products
• Researched pages and web design for marketing techniques and advice

Master Of Business Administration - Mba, Graduated With Distinction

Activities and Societies: Dean's List: Spring 2022 Member of the Exchange Club School Representative for the UK Quality Assurance Agency.

Bachelor’S Degree, Finance, General

Activities and Societies: Reformed University Fellowship; Auburn, AL; Volunteer; August 2010-2015 Participated on the RUF student.