Responsible for the management and delivery of one of Xero's key business priorities - ‘Protect and Grow our Digital Workflows’. Central to this initiative was ensuring Xero’s compliance to government and regulatory requirements throughout APAC.Specialised in the delivery of complex APAC wide compliance and growth programs the largest of which being the ATO initiative Single Touch Payroll - Phase 2 (STP2).Led and supported independent cross functional working groups in both Australia and New Zealand developing Xero’s response to the Consumer Data Right (CDR) framework in each country respectively. CDR required the coordination and management of subject matter experts to review and assess Xero’s position from a compliance, operational and legal perspective feeding back input to regulators in each country respectively.Led eInvoicing programs across APAC (known as Invoice Now in SG). Achieved outstanding growth in 2022 in terms of registrations in AU of 125% (YoY) and significant growth in NZ of 70% (YoY).Provided mentorship and coaching to other members of the Commercial Operations team as well as colleagues within other areas of the business leading to improved ways of working, more efficient reporting and improved executive presentations.

As the National Service Manager I lead a team of three within the National Service Centre as well as working closely with Programmed Electrical Technologies teams in each state to optimise the customer and stakeholder experience throughout project and contract life-cycles.This is accomplished by building strong, trusted relationships with the appropriate staff (internally) and clients and other relevant stakeholders. Working closely with the relevant staff ensures projects are delivered seamlessly into all locations resulting in an optimal experience for all.Key responsibilities• Management of multiple stakeholders (internal and external)• Lead and execute service management strategies, driving customer engagement.• Consult, collaborate and develop solutions to support stakeholders• Constructively challenging the status quo, looking for better ways to do things and promote continuous improvement

As the Workplace Delivery Project Manager I work closely with broader banking teams to optimise the customer and banker experience before and after major branch renovations or relocation.I accomplish this by building strong, trusted relationships with the appropriate Tribes, representing the Retail and Commercial Workplace team providing key inputs and insight to support and influence decision making and project outcomes.Working with the relevant Tribes and other teams to ensure projects are delivered seamlessly into all sites, optimising the experience for customers, staff and meeting all other requirements.Role specific skills:• Cross functional technology project manager• Agile and Scrum convert and soon to be evangelist • Passionate stakeholder manager and advocate• A fresh perspective to challenge the status quoKey responsibilities• Management of multiple stakeholders and external vendors• Lead and execute business technology projects in an efficient manner• Stakeholder engagement and leadership – defining, delivering and executing projects while remaining connected to overall purpose and strategy• Unplanned change – leading response to unplanned issues that emerge.• Collaborate on the build and development of solutions to support stakeholders• Constructively challenging the status quo, looking for better ways to do things and promote continuous improvement

As Program Manager for the Schools Water Efficiency Program (SWEP), I directed and administered all facets of program delivery. From analysing the concept, developing business plans, procurement activities, through to implementation and the process of improvement in daily operations. In successfully delivering this program and additional modules (see projects) I led and guided a series of cross functional delivery and support teams, whilst also managing and coordinating stakeholders and their needs.As Consulting Program Manager for SWEP responsibilities included:- Directed and administered the delivery of the internationally recognised (see Awards) Schools Water Efficiency Program (SWEP) for the Victorian government. - Leadership of a series of cross functional teams (3rd party suppliers) supporting more than 1,140 schools throughout their program lifecycle. - Ongoing responsibility for the management and coordination of all stakeholders throughout the Software Development Life Cycle (SDLC).- Project governance responsibilities for specific program contracts and contract administration. Ensuring third party deliverables are being achieved or where necessary developing and implementing corrective action plans. - Responsible for financial administration, data capture, forecasting, reporting and budget management of an annual program budget of $1m. - Leveraging well developed interpersonal skills to resolve conflicts or work around barriers that may compromise activities or timelines. - Spearheaded the identification and analysis of new growth opportunities, influencing stakeholders, and forming partnerships with external service providers and governing bodies where required.- Development and presentation of business cases and communication plans for a variety of stakeholders to achieve strategic objectives such as regulatory requirements, program growth or retention of existing participants.

This role delivered water efficiency programs that complemented with the broader Yarra Valley Water corporate strategy. A key responsibility was the efficient and effective use of staff resources to assess business requirements and develop project plans that maximised the effectiveness of programs to reach and engage the target audience. Leading a team of five, responsibilities included the professional development of team of project managers and the provision of supportive leadership in what was a challenging and volatile environment. - Led and supervised a team of five project managers. Collaborated with staff to develop team workplans and provided support, direction and guidance including identifying professional development opportunities.- Championed the design, development and implementation of programs intended to deliver Yarra Valley Water’s strategic targets for the broader Melbourne Water Supply Demand Strategy.- Cultivated key strategic relationships with stakeholders (internal & external) to promote and boost support for customer programs internally within government and externally to the broader customer base.- Successfully administered all aspects of an annual operating budget of $4m, finding efficiencies where possible.- Project governance, reporting and administrative responsibilities including 3rd party contracts and contract administration. - Assessment and evaluation of overall program deliverables and where necessary implementing corrective action plans.

This position was responsible for the development, implementation and delivery of marketing programs associated with water conservation including the management of contractors. It also oversaw the management of a Government initiated program to change the water use behaviour of residential customers within Yarra Valley Water’s service area.- Directed and successfully delivered Yarra Valley Water’s $250k Stage One Residential Behaviour Change Program. A 12-month behaviour change program delivered in partnership with Village Green Environmental Solutions.- Led and mentored a team of seven external consultants through the program lifecycle providing support to achieve program objectives by analysing and assessing activities and adjusting techniques as required. - Directed and delivered Yarra Valley Water’s $1.7m Stage Two behaviour change program. A 24-month behaviour change initiative delivered in partnership with Sinclair Knight Merz.- Directed and advised a team of 22 external consultants through the program lifecycle providing support and mentoring staff to achieve program objectives by analysing and assessing activities and adjusting techniques as required.- Cultivated and consolidated relationships with key stakeholders (internal & external) to ensure programs were advocated and promoted internally within government and externally to the broader customer base.- Influenced executive management and stakeholders to develop a water conservation database; the first cross authority web-based system that allowed the comparison of customer data at a program level.

- Financial administration of the Marketing & Communications annual operational budget of $3m. - End to end responsibility for the tender and award of YVW’s $500k annual market research contract.- Development of relationships with key stakeholders ensuring that programs were advocated internally within government and externally to the broader YVW customer base.- Project governance responsibilities to ensure divisional projects were managed and delivered within organisational guidelines ensuring outcomes aligned with management expectations.

Business Analyst for the Billing & Collections team, duties included:- analysis of payment trends, channels and billing processes- weekly and monthly reporting to management- analysis and reporting of debtor performance- identify and improve processes where possible