Andrew Hocker Email & Phone Number

Michigan, United States

OneStream Software provides a revolutionary corporate performance management (CPM) solution that unifies and simplifies financial consolidation, planning, reporting, analytics, and financial data quality for sophisticated organizations. Delivered via the cloud or on-premise, OneStream is the first and only solution that delivers corporate standards and.

Michigan, United States

Greater Detroit Area

• Responsible for the retention of high value maintenance contracts
• Ensure overall satisfaction for assigned accounts
• Drive customer value throughout the customer organization
• Build and maintain lasting relationships with all levels within assigned accounts
• Serve as customer advocate within the organization
• Identify opportunities and set strategy for expanding product footprint within assigned accounts

Greater Detroit Area

• Contributed to the overall sales efforts for the Mainframe product lines, primarily Hiperstation
• Delivered compelling presentations and demonstrations showing the value of the tool set
• Delivered engaging and interactive customer facing training on the tool set
• Worked with Sales Representatives and Customer Managers to set strategy for attracting and maintaining customers
• Provided a point of contact for existing customers within North America
• Interacted with technical support and aided in problem reporting and resolution

Greater Detroit Area

• Designed, developed and implemented the "Proactive Mainframe FTS Account Management" program to improve customer relations and drive maintenance revenue
• Performed duties as Quality Lead Advisor for the FTS organization; monitored and maintained performance metrics and employed continuous improve strategies

Greater Detroit Area

• Designed, developed and implemented the world-wide "Solutions Delivery Development Program"
• On-boarded and integrated new Delivery Consultants into the corporation and into the Solution Delivery organization
• Enrolled and oriented over 100 Delivery Consultants
• Mentored Delivery Consultants as they progressed through their training plan
• Tracked and reported on program training results

• Contributed to the overall sales efforts for the product lines in the assigned geographic territory
• Demonstrated and communicated the value proposition for the product line
• Assisted in identifying sales strategy and technical direction for large opportunities
• Managed delivery of engagements from inception to successful completion
• Executed product usage assessment and analysis for key clients
• Developed Statements of Work for custom engagements

• Increased revenue year over year by 30%
• Increased consultant utilization by 25%
• Managed all aspects of Compuware’s Product Solutions delivery team
• Managed a team of post-sale technical support representatives located throughout the US
• Responsible for the delivery of quality customer engagements involving Compuware’s ADM Solutions
• Developed and maintained product solution offerings for delivery to a wide range of customers

• Managed all aspects of Compuware’s Mainframe Automated Testing presales support organization
• Hired, trained and managed 23 Field Sales Support Representatives throughout the US and Canada, including regional managers
• Developed and managed budgets including salary, bonus, hardware and software
• Analyzed training needs and developed and delivered technical training programs for technical support representatives
• Monitored daily performance; prepared and delivered yearly performance evaluations for Sales Support Representatives
• Contributed to the strategy, development and execution of sales model and sales training

• Supervised day to day operations of the technical support group that provided telephone support to customers
• Personally addressed high priority customer issues ensuring complete customer satisfaction
• Monitored daily performance, prepared and delivered yearly performance evaluations
• Ensured that technical support representatives were fully trained to support the QA Mainframe product line
• Monitored activity of direct reports, providing guidance to ensure total customer satisfaction
• Coached team members in proper customer handling skills

• Responsible for the overall quality of the product release
• Performed quality assurance testing of software and documentation
• Solicited customer beta sites to test new software releases
• Built and maintained customer relationships for ongoing beta support
• Trained support personnel and customers on new product technology
• Managed customer beta sites to ensure that both product and customer needs were being met

• Provided technical support via telephone to Compuware’s CICS Playback customers, both domestic and international
• Answered customer questions
• Recreated and resolved customer problems
• Provided personal support to sales force and field Sales Engineers, both in the office and at the customer site
• Researched technical issues
• Tracked and reported on call and response times