It Consultant | Tier Ii Help Desk Support
Current- Fielding incoming calls to the Help Desk, and create tickets using Dell KACE Client Management
- Utilizing Bomgar Remote Support software to troubleshoot software issues, perform driver and software installations, troubleshoot issues related to Palo Alto GlobalProtect and Cisco AnyConnect VPN software, and many.
- Utilizing Microsoft Azure and Active Directory Users and Computers to process shared folder access and file restoration requests
- Troubleshooting and escalating issues with Sharepoint
- Identifying network-related issues using SolarWinds and Systrack
- Troubleshooting issues related to CCH fx Engagement software