Andrew Howe Email and Phone Number

Customer Success Manager (CSM), working for Relativity in the UK. Understanding the customer requirements and helping ensure they maximize ROI and value.Onboarding and training, customer support, engagement, customer advocacy, performance monitoring and strategic planning.

Project Management of eDiscovery requests from engagement to delivery.Working in the Client Experience team, using RelativityOne and Relativity Server and the Lineal Amplify Toolset.

Project Management of eDiscovery requests from engagement to delivery. Supporting Legal, HR, AFCI, Group Audit, Compliance.Working with MS Exchange Online, MS Teams, OneDrive, SharePoint Online, Digital Safe.Use of Nuix Workstation 8.8 for case processing (decryption/OCR/deduplication/export).Use of Nuix Investigate for internal case delivery.Metadata extraction, analysis. Optimising searches to reduce over collection.Work on DSARs, litigations, civil and grand jury subpoenas, regulatory requests. Use of SMIME/Voltage decryption tools.Vendor costing and engagement with Consilio, Anexsys and ProSearch. Legal team technical training. Attendee at industry events, including Nuix XLR8/23 and Relativity Fest London 2023.

Project Management of eDiscovery requests from engagement to delivery. Supporting Legal, LEI (Litigation-Enforcement-Investigations), HR, Corporate Security, Information Security, external regulators and law enforcement.Work on DSAR, MiFID II, regulatory requests.Strong exposure to GDPR and data privacy rules across jurisdictions. Collection of email/IM/Bloomberg/Reuters/voice/SharePoint/home drive data.Use of Veritas Clearwell and Relativity for case processing and review.Use of Symantec Enterprise Vault Discovery Accelerator.Use of IBM Atlas for case management. Control of UK Data Lifecycle Management for eDiscovery. Exposure to voice systems, including NICE, Cisco UCM and IPC Dealer board.Working with vendors – Lighthouse, Epiq, Consilio, Stroz Friedberg, KLDiscovery.Working with external LLPs – Allen & Overy, Simmons & Simmons, Reed Smith.Training users with review platforms.

Contract Domino Specialist, supporting real time life-critical system for South East Health.Key work in enabling high availability clustered Domino web based servers across multiple sites.

Technical specialist working in the Messaging Infrastructure team.Specialising in BlackBerry Enterprise Server and Lotus Domino. Key support for 2000+ BlackBerry users.Migration of users across BlackBerry servers.Pilot of Good for Enterprise solution for Domino.Domino and Notes recertification.Key UNIX/midrange skills.

Working in the Messaging Infrastructure team.Strong exposure to Lotus Notes and Domino, moving and supporting users across assorted messaging platforms.Project managed coexistence and migration from Outlook/Exchange to Lotus Notes/Domino for users moving to a Lotus Notes 6.5 / Domino 7.03 service.Managed a key migration effort, leading up a team of three contractors and one offshore specialist to migrate VIP executives. Troubleshooting issues, floor walking and providing desk side assistance for new Notes users.Architect of the Aviva Domino ND6 Domino domain.Implemented Blackberry Enterprise Server (BES) for Lotus Domino build / configuration / administration, to include Web Desktop Manager, Blackberry Collaboration Service and Blackberry Management Service.Blackberry Device support, to include activation/policies/migrating from legacy BES server.Providing 3rd level support for Notes, Domino, Sametime and QuickPlace related issues.Strong exposure to Rightfax support. Decommissioning of legacy infrastructure.Service performance management.Product assessment and evaluations.Documentation, to include High Level designs, solution documents etc.Heavily involved in a key project to deploy Notes 8.5 with roaming.Team mentoring and training.

Working in the Enterprise Messaging team.Numerous projects: Domino, Sametime, migrations, customisation and problem determination.Global Domino project for Exxon Mobil - improved server stability 200% - included travel to Thailand, Malaysia and France. Onsite support and training to address support issues.Global Sametime deployment for Cisco - implemented clustered, load-balanced servers.Major support for R5 upgrades including Philips Semiconductors, Seagate, and American Express.Strong exposure to Lotus iNotes (Web access).Key work with SMTP migrations and Domino web applications.Pre sales support for assorted IBM messaging products.

Senior Consultant working in the Infrastructure team.Experience with MS Exchange and MS Outlook forms development.Numerous projects involving Domino appraisals/evaluations.Experience of building WINTEL servers using Ghost.Unified messaging experience with Domino working in tandem with IBM at Red Bull, Santa Monica.

Managed Domino Administration on a dual SP (AIX) system. Helped Notes developers prototype new applications. Cleared existing backlog of open problem tickets.Performed extensive testing on new Domino applications.End user training.

Working for E-business Operations, provided 24/7-helpdesk support for IBM LMS (Lotus Message Switch) messaging systems and customer LMS systems. Lead technical position in team of eight.Created scripts to automate LMS monitoring tasks.Created department Intranet web site, based on GoServe, an IBM OS/2 web server.Technical training to a non technical audience.

Upgraded the existing Notes mail environment from Notes r3.33 to Notes r4.5.1.Upgraded 30 mail servers and migrated 2000 Lotus Notes 3.x mail users, 500 4.1 Notes mail users, 3000 cc:Mail r2.22 users and assorted WANG and OV/VM users.Set up pilot dual IBM SP (AIX) Domino infrastructure.Support of early Notes-Softswitch Central Access Unit.Suggested and implemented an OS/2 IP Daemon (INETD), which provided better network resilience for remote support of International Notes Servers.

Initially joined as a programmer supporting a host based IBM Mail Exchange messaging system. Moved into distributed systems and focused on emerging mail systems, including Lotus Notes and Lotus cc: Mail.Implemented a dual location Lotus Notes environment.Provided end user education and training, including documentation and lab sessions.Acted as a Notes technical resource to teams across multiple locations.