Andrew Humphreys's Location
Seattle, Washington, United States, United States
About Andrew Humphreys
With over 13 years of experience in operational leadership, I am a change management advocate, a business savvy professional, and a relationship builder. I have successfully implemented system changes, introduced new software tools, and streamlined processes for efficiency and productivity. I have also leveraged my entrepreneurial background, P&L management skills, and business analytics to drive marketing and sales. Additionally, I have built trust with cross-functional teams, executives, partners, and vendors, solving problems and offering guidance to improve workflows. I am also an empathetic team builder, a customer-centric leader, and an articulate persuasive communicator. I have coached and mentored a team of 70+ personnel, enhanced the customer journey with feedback and data, and delivered presentations, reports, marketing plans, and technical SOPs to various audiences.
Andrew Humphreys's Current Company Details
Andrew Humphreys Work Experience Details
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Director Of Product OperationsHypertunnel Jul 2024 - PresentRemoteLeading product management and operational initiatives for HyperTunnel, a cutting-edge AR/VR remote collaboration software, in a company positioned within the SBIR Phase II program. Focused on driving product strategy, user engagement, and cross-functional execution to deliver innovative collaboration solutions.► Spearheaded the introduction of Figma and other product management tools, streamlining the design and development process.► Authored comprehensive Product Requirements Documents (PRDs) to guide successful feature development and software improvements.► Created HyperTunnel’s User Guide, enhancing user adoption and support resources.► Managed SBIR Phase II deliverables, aligning project milestones with stakeholder expectations and ensuring timely completion.
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Co-FounderV7 Academy Oct 2019 - PresentFounded the world's first online platform for technical training in canyoning/canyoneering. With the mission to make canyoning training accessible to anyone in the world, V7 Academy has attracted over 3,000 students in more than 91 countries. ► Delivered 2 B2C educational products to a global community► Designed and wrote content for e-learning curriculum with 10+ modules, each with 5 or more chapters► Used kanban boards to coordinate filming in 5 different countries.► Cultivated collaborations with major training organizations in the USA, UK, Portugal, and Brazil.► Designed 50+ illustrations in Adobe Illustrator► Edited 100+ videos with more than 40 hours of content in Adobe Premier Pro► Created and edited 200+ photos using Adobe Lightroom and Adobe Photoshop -
Director Of Product OperationsLavo Jan 2023 - Mar 2024Sydney, New South Wales, AustraliaSpearheaded product design and management in a dynamic tech startup focused on renewable energy asset management solutions creating and releasing innovative AI powered B2B SaaS products.I transitioned from the company after it underwent financial restructuring and ceased operations.► Led creation of 4 B2B SaaS products from ideation to launch in under 1 year► Optimized failing contract, saving $2.5 million► Identified and executed strategic partnership opportunity with global renewable energy competitor► Helped design and implement a high performance simulation tool for testing various energy trading strategies.► Managed > $1M/year of outsourced contract software development (IoT and AI) -
Vice President Of Program OperationsZero-G Mar 2022 - Dec 2022Directed program management for suborbital space tourism and research company. Spearheaded significant expansion effort during rapid growth stage. ► Reduced department expenses by 12% while scaling operations, achieving a 9% budget surplus in Q2 2022.► Managed distributed team of over 70, overseeing directors and managers.► Led operations managers overseeing NASA-sponsored experiments ($200K average) following strict waterfall methodology for project execution.► Coordinated complex media contracts ($500K average) with diverse stakeholders including Film Crews, Flight crews, Airport Security, Engineering, and the FAA.► Transitioned the company to centralized, ERP System, improving data integration and accessibility► Overhauled company Standard Operating Procedures (SOPs) to scale operations by 3x -
Director Of Program OperationsZero Gravity Corporation (Zero-G) Dec 2020 - Mar 2022United StatesDirected the logistics for 100+ zero-gravity flights for space tourism company. Enhanced the customer experience for high-net-worth passengers as well as private charters. Overhauled business systems, introducing multiple software tools to streamline workflow, improve customer experience, and collect relevant data. ► Improved operational productivity, implementing interconnected APIs for online reservations and payments, reducing processing time by several days.► Identified communications and operational process pain points and implemented technology tools for a reduction in personnel from 3 to 1► Led change management initiative through training, mentoring, and supporting 6 team members on new software implementation.► Improved Customer Satisfaction, generating 100% 5-star Ratings in record year for company from a low average score of 3.
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Co-FounderCanyoning Colorado Llc Jan 2016 - Oct 2020Ouray, ColoradoCo-founded and built the company from the ground up, grew and sold it within 5 years. Designed customer journey based on needs to maximize customer satisfaction and retention. Owned and developed all departments including accounting, marketing, sales, support, and operations.► Drove consistent 25% year-over-year revenue growth through strategic operations.► Grew undeveloped market to become the highest rated tourist attraction in the southern Colorado region► Garnered national media attention in Outside Magazine, 5280 Magazine, Colorado Tourism, and Rock the Park show on ABC.► Led an operational team of 5, maintaining a flawless track record of 100% 5-star reviews
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Lead Technical Trainer And Curriculum DeveloperInternational Canyoning Organization For Professionals (Icopro) 2014 - 2019Achieved the highest designation in an international organization dedicated to professional instruction. Taught recreational to professional level courses in the US, UK, Indonesia, and Greece. Developed technical curriculum and content, and assisted in the publishing of 3 technical manuals.
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Business ConsultantAdventure Activity Safety Llc Mar 2014 - Aug 2016Provided consulting services for developing comprehensive Safety Management Systems (SMSs)► Developed SMSs aligned with ISO 21101 - Adventure tourism safety standards► Navigated and synthesized complex regulatory frameworks in different languages► Adapted template to market differences in New Zealand, Japan, USA, and Switzerland, ensuring program compliance► Managed the implementation of two successful SMS projects from conception to launch► Conducted client meetings to assess existing processes and requirements, customizing SMS solutions to meet client needs and preferences► Developed and implemented change management strategies for senior management and staff► Scheduled and managed external audits by government appointed entities, ensuring compliance
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Operations ManagerCanyoning.Co.Nz Ltd Oct 2009 - Apr 2014Queenstown, Otago, New ZealandManaged daily operations of New Zealand’s busiest canyoning tour operator, including a staff of 14 in 3 different departments. Handled logistics of up to 5 tours and 100+ clients in a single day and directed operations when complications or cancellations occurred. ► Earned role to develop strategic direction and new product offerings, tripling the business’s size.► Built trust across departments, establishing leadership that led to sustained growth.► Identified new product opportunities and project managed their implementation.► Enhanced organizational workflows by creating processes to scale operation.
Andrew Humphreys Education Details
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Philosophy
Frequently Asked Questions about Andrew Humphreys
What company does Andrew Humphreys work for?
Andrew Humphreys works for Hypertunnel
What is Andrew Humphreys's role at the current company?
Andrew Humphreys's current role is Product Management @ HyperTunnel | AR/VR.
What schools did Andrew Humphreys attend?
Andrew Humphreys attended University Of Arkansas.
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