- Setup, configured, and administered the Apple device management platform, Jamf, serving over two thousand Apple computers and seven hundred mobile devices; providing settings management, software distribution, and patch management to support an increasingly mobile workforce.- Provided training for field support staff on Apple device management, Jamf.- Served as the primary escalation point for Apple devices and provided tier 3 support for related issues.- Engineered and assisted in the deployment of six hundred Xerox Multifunction devices to macOS computers across the eight campus system to support the comprehensive office print initiative.- Administered the Apple School Manager environment providing automated enrollment of Apple devices into the device management platform and the purchasing of software applications for deployment to university owned devices.- Secured macOS endpoints by deploying Microsoft Advanced Threat Protection anti-malware software with a 99% success rate.- Administered the computer lab statistics service, LabStats; provided engineering assistance for remote access to lab stations.- Administered the ITSM/PPM platform, TeamDynamix, developed services and scripts to allow for the automation of various services requested through the university.- Assisted with feasibility research into the use of the Azure Cloud Services environment for use within the infrastructure, authored infrastructure design templates, and built a proof of concept environment.- Served on the Modern Desktop Management Team, focusing on research and provided direction on tools to support a mobile workforce.- Developed Powershell libraries to integrate with the Jamf, TeamDynamix, and Druva API endpoints for use with automation platforms and PowerBI reporting purposes.

- Provided technical support to the Executives of Kent State University- Setup and configured Mac OS X Server Open Directory server to provide centralized authentication, home drive synchronization, and client management of Executive Offices Mac computers.- Setup, configured, and developed an online web portal to serve as a central location of information for the Kent State University Board of Trustees.- Assisted the College of Visual Communication and Design with the setup and configuration of their main Apple File Server and migrated their data from an old server to the new server.- Served on the Cloud Email Project Team to assist in selecting the University’s cloud based email system, Office 365, assisted in QA testing of Office 365, and assisted Microsoft engineers identify and remedy support cases related to Office 365 and Microsoft Office 2011 for Mac.- Assisted the Infrastructure Group in selecting Apple computer management software.

- Setup, configured and administered campus primary domain controller using Mac OS X Server Operating System and the management of Mac OS X computers.- Setup, configured and administered campus virtualization server to host web 2.0 online software applications and web content.- Creation, support and management of 2,000+ user accounts, and setup, configuration and support of 600 campus computers available to faculty, staff, administration, students, and guests.- Served on the campus Network Infrastructure Taskforce to assist in the making of a budget plan for Infrastructure needs over the next 5 years.