Andrew Ignacio Email & Phone Number

Silver Spring, Maryland

• Assisted over 7000 clients annually in providing technical support with their Verizon phone, television, internet, andvoice over IP services.
• Minimized call handling time by assessing customer needs and identifying the best course of action to resolve complextechnical issues.
• Utilized self-help tools (Fios Mobile apps) in walking-through and educating customers in resolving their technical issues resulting in exceeding First-Time Resolution metrics.
• Received outstanding… Show more
• Received outstanding 5-star customer ratings by providing excellent customer service in every call. Show less

Fairfax, Virginia

• Created necessary action item lists and logs to ensure that internal processes are efficient, organized and standardized - reducing turnaround time by 25%.
• Enrolled over 500 clients in a Skillport Database for various trainings.
• Received outstanding client ratings by providing excellent customer service to Program Managers (PM), ProjectManagement teams, and contractors on day-to-day operations.
• Coordinated, trained, and motivated team members to ensure adherence to… Show more
• Coordinated, trained, and motivated team members to ensure adherence to stringent timelines and project deliverables. Show less

Fairfax, VA

• Supervised an advertising team that was able to increase festival attendance by 150% in 2012.
• Responsible for all Asian Festival DC marketing materials.
• Managed logistics for vendors and sponsors.
• Created and oversaw complex scheduling for volunteers to ensure smooth transition between shifts.
• Worked with a team in handling technical equipment for stage performances that contributed to the overall success ofthe program.

Bachelor Of Science (B.S.), Information Systems And Operations Management

Minor in Economics

Education record

Became proficient in HTML, CSS, JavaScript, Python, MEAN (MongoDB, Express, Angular, Node) stack, and Java. Yellow Belt in Web.