Virtual Care/ Telemedicine Center Lead
Los Angeles County, California, United States
• Primary point of contact to answer questions and coordinate with all other Exer clinic locations, including the “front of house” clinic where Virtual Care is housed (i.e., La Canada) • Primary point of contact for on site conflicts or disputes with patients or staff and responsible for escalation management. • Ensures the efficient flow of Patients from the time they first enter the queue until the Patient completes their visit with a Provider • Reports directly to the regional directing officer and Chief Performance officer • Assist with identifying, evaluating, implementing, and maintaining virtual care services that transform and/or enhance the way providers deliver care • Facilitates development, implementation, and review of employees performance in accordance with the companies’ vision, mission, policies and procedures. • Ensures coordination of efforts and assists with aligning strategic priorities in order to support patient-centered initiatives that promote quality of virtual care across healthcare setting • Establishes, monitors, and enforces breaks maintaining adequate coverage at all times and avoiding meal penalties. • Transfers and removes Patient charts from the Virtual Care to the appropriate physical clinic ensuring: • Quality assurance (non-clinical) of Provider documentation before removing or transferring charts• Leads daily huddles for Providers and front desk. • Manages Scribe utilization and support for Providers. • Coordinates to have Providers assist Patients with special circumstances (e.g., who may need call backs, have follow up questions about their care, etc.) • Supports all Providers with (non-clinical) questions on process, protocols, and technical support. Partners with the Physician on duty to assist Providers who may have clinical questions or training needs.
