Andrew J. Stevens Email & Phone Number

Nashua, Nh, Us

Derry, New Hampshire, United States

Assist end-users on the operation of Windows-based PCs, Apple Products and Chromebooks as well as any equipment that would connect such as printers and projectors. Assist with troubleshooting network connections and various software that is used across the school campus. Upgraded older PC from Windows 7 to Windows 10. Deployed images on new hard drives via Windows Deployment Services.

Wilton, New Hampshire, United States

Supported all staff on students on computer equipment. Set up new devices when purchased, maintained an image library for computer labs, repaired student Chromebooks by replacing damaged parts or reinstalling the Chrome OS via Powerwashing the device. Assisted teachers with connections to printers and projectors. Support 3 different buildings residing in two different towns.

13485 Cumberland Rd, Fishers, In 46038

Conducted classroom lessons for students K-12 with a primary focus on 5th and 6th graders while covering for teacher absences. Provided detail notes on the class behavior for teachers helping them with a smoother transition back into the classroom. Often times assisted with technical equipment in getting the technology to connect to projectors or assisting students with IPad operation.

• Served on the Texas Leadership Team in new company that assisted with designing processes for systems and accounting in Mexico as well as the U.S. division.• Illustrate accurate profitability by putting together and training a team to perform the AP and AR functions that provided accurate cost and revenue monthly.• Created and distributed key financial reporting data for monthly analysis.• Got primary customer current on payment of invoices when they were running up $750,000.00 past due by working with the customer and providing customized aging reports to them. • Led analysis and coding project for a new custom system to improve tracking of all inbound, outbound and internal movements of customer owned items as well as tracking cost to accurate AR invoicing.• Trained staff in Texas and Mexico in the use of Made2Manage software and in proper accounting procedures. .• Improved Microsoft SharePoint site with Microsoft Access by creating customized views for different functional areas to increase users efficiency while performing their daily tasks.• Designed a multiple warehouse budget to keep control of cost at the individual warehouses and held the warehouse mangers accountable thus providing an increase in cost savings.

• Increased productivity by 25% by establishing measurable metrics that tracked employee's work load and performance on number of loads booked per day allowing the work to be distributed effectively for maximum load booking throughput. • Designed a report that tracked all freight cost to be reviewed and measured against other freight brokers to ensure that we were not being overcharged. • Prevented delays in delivering of customer goods by serving as a liaison for our customers with the vendor when the vendor lead time on the goods were not meeting the expected delivery date.• Trained a manager to take over the freight team processes implemented.

• Increased customer and vendor delivery capacity by 50% by creating a monthly and weekly shipping and inventory schedule process that synchronized the inflow and outflow of the containers that came in, were processed and then went back out. • Improved inventory control by implementing daily cycle count procedures to maintain accurate inventory levels. • Implemented quality assurance measures to train and measure cleanliness and inspection processes related to container management inventory. • Streamlined the ordering process for customer's suppliers with on-line ordering of containers through company web site.• Trained a new manager to perform these processes and continue the positive trending for the container management branch of the business.

• Analyzed inventory lead times and buying frequency, classifying all purchased items from the order price and average quantity purchased over a year. Leveraged this information to better strategize bulk buying decisions – leading to cost savings opportunities.• Developed a Vendor Scorecard used to drive vendor performance by tracking production demands and reduced inventory levels. Use of the vendor scorecard allowed us to target our best performers and utilize lead time and cost information more effectively.• Performed Physical Inventory Analysis for the ERP systems utilized to help with a cost/benefit analysis of customizations in the software and the use of outside data consultants. • Prevented missed production dates by issued purchase orders to vendors based on purchasing demand reporting via MRP systems, and followed up with vendors to ensure accurate pricing and product lead time.

• Implemented daily cycle counts to improve inventory accuracy for fast moving parts. This improved purchasing planning for assemblies using these parts and targeted issues in the bill of materials causing incorrect counts. • Increased production and warehouse efficiencies by utilized a Kanban system to assist in keeping material stocked on the production tables.• Improved staff data entry processes including more timely and accurate entry of received PO inventory, more structured audit trails for transfer of materials and by creating a staff position assigned to issuing material to job orders while verifying bill of materials accuracy. These process changes greatly improved the inventory management at Nexus. • Analyzed and implemented warehouse space optimization plans to help Nexus with warehouse space concerns and extend the life of the current space. • Created and trained an RMA process to account for material returned through the software.• Created a structured bin process for returns that enabled more control on returned inventory. • Created a process to better control scrap and track production scrap materials and disposition of the materials during production.

Senior Education Specialist (2001-2005)• Delivered over 840 virtual classes in ERP software to over 6,750 users.• Expertise on third party applications that interfaced with M2M (Sales Logix, UPS Worldship, and Powerway).• Provide private customized classes for on-site delivery and virtual delivery.• Consult with customers in analyzing needs for the software and assisting them with goals on utilizing the software within their environment.Senior Customer Support Analysis (1999-2001)• Developed and delivered all department training material for all new support employees.• Demonstrated good workload management by maintaining an open case count at the end of the day of no more that 10 cases in my work in progress bin.

No, Physical Education

Activities and Societies: Was an active member of the Phi Epsilon Kappa Fraternity and assisted in raising money for the Special Olympics.

Physical Education