• Managed the IT department for a US based division of the organization that operated over 140 Gas Station and Quick Service Restaurants across 11 states.• Directly responsible for the performance of department employees as well as setting targets and goals for the department based on the overall strategic plans of the organization. • Created and maintained departments first financial budget with an Op-Ex of $3M.• Conducted a financial IT audit that streamlined and disconnected unused or legacy services. This effort resulted in over $400,000 in savings in the first year.• Successfully executed several major company divestitures, which at times required functionally removing up to 60 stores in a two-month span.• Collaborated with other divisional IT Directors and CIO to create IT and Cybersecurity policies for the entire business.• Migrated from an on-premises Microsoft Endpoint Configuration Manager (MECM) and Active Directory (AD) to Microsoft’s cloud-based Intune and Azure AD.• Planned and managed several digital innovation initiatives to better align with business needs including implementing Self-Checkout Kiosks, building US company website, establishing EDI Invoicing, and Microsoft Teams Operator Connect.

• Oversaw the performance of department employees as well as set targets and goals for the IT department based on the overall strategic plans of the organization. • Negotiated several cost-saving initiatives surrounding internet and MPLS communications resulting in triple the network bandwidth while at the same time reducing the overall costs of the telecommunications bills by nearly 45%.• Managed department’s $1M financial budget and lowered Op-Ex spend by nearly 20%.• Designed IT policies and maintained proper system security to ensure that confidential or sensitive information of the organization is continually safeguarded as per organization objectives.• Successfully upgraded primary data center infrastructure to a fully redundant HCI solution with business continuity and disaster recovery plans.• Collaborated with COO and Facilities Manager to successfully incorporate company acquisitions as well as multiple office relocations.• Migrated the organization from an unsupported legacy Avaya phone system to a Cisco Unity VOIP phone system.• Planned and managed the refresh of the firm’s network infrastructure to Cisco Meraki switches and Cisco ISR routers, this project included the relocation of our primary data center.

• Provided daily administration of workstations and servers in a both physical and virtual environment.• Managed accounts and permissions in both Active Directory and Exchange 2010.• Oversaw projects to completion, including server and software upgrades, workstation deployments, and office renovations.• Managed Bit9/Carbon Black application control software to safeguard company and client data.• Reviewed biennial security audit and recommended solutions to system and network vulnerabilities.• Developed documentation to increase security awareness throughout the firm.

• Supported an IT infrastructure consisting of approximately 600 workstations, 20 servers, 30 Cisco switches, and 75 Network Printers. • Prioritized daily duties by using the Remedy ticketing system: resolving a daily average of 20 tickets in addition to other responsibilities. • Refreshed leased workstations and Servers quarterly and documented work performed to manage assets. • Used Active Directory to manage PCs, passwords, user/group memberships and permissions. • Developed and deployed VB scripts to inventory workstation hardware and software.• Utilized SCCM to deploy software packages.

• Provided PC and LAN support for many departments and courts throughout the county.• Managed Server backups and tape rotation / off-site storage.• Communicated with department heads and PC users in order to troubleshoot and resolve network, hardware, and software issues. • Collaborated with other IT members to complete major projects as part of a team.