Responsibilities• Building venues and beverage lists within eBev database. Customer service with those venues to ensure training and understanding of how to use platform.• Validating product data to keep platform up to date with beverage products and supplier codes.• Building product data within system.Achievements• Assisted with the aftercare solutions for venue groups which ensured their ability to self-serve from the platform.• Identified, developed and implemented a range of efficiencies implemented into the eBev system which reduced time required to update portfolios on the platform • Utilised industry knowledge and understanding to boost platform functionality and provided ongoing advice to further boost platform functionality, retain market position and attract new customers.

Beverage Manager, Crown Resorts SydneyResponsibilities· Responsible for the beverage program for all Sydney Crown outlets;· Develop and manage supplier relationships and contractual obligations;· Engage stakeholders and teams within the organisation to achieve Crown objectives as they relate to beverages • Partnered with contracted beverage suppliers to optimize offerings.• Conducted regular stocktakes and provided training to minimize inventory variances.• Organized masterclasses and staff training sessions to enhance team skills.Achievements· Aligned pricing and ensured a consistent customer experience across all outlets (including bars, casual and fine dining) in line with Crown customer strategy· Ensured all beverage related tasks complied with Crown’s values and policies and ensured compliance with gaming and alcohol legislation.· Oversaw process changes which ensured responsible service of alcohol requirements were met at all times e.g. change of glassware to clearly identify alcoholic and non-alcoholic drinks. · Led a range of changes across all outlets which successfully introduced a variety of new processes in line with changed management expectations. · Implemented a new improved Whisky Menu and removal of dead stock for Crown Whisky bar that elevated guest experiences and had new members wanting to access the secretive, VIP venue.

Responsibilities • Establish a new venue including layout, staffing, process• Build and maintain a beverage list that attracted customers from the local market• Manage daily venue and bar operationsAchievements• Successfully opened and operated a previously closed venue and developed operating model for the new vision required by the owners. • Worked with industry colleagues and ensured commercial agreements enabled a profitable result in a challenging industry and location • Developed strong relationships with all team members which ensured retention during a very challenging recruitment period.

Responsibilities• Conducted and oversaw company-wide monthly beverage stock take and provided insights regarding variances.• Opened 35 new venues over 3 years and provided all beverage related support and training.• Introduced efficiencies from software understanding to business which improved venue operations.• Established and maintained relationships with all stakeholders which ensured business operations always ran effectively.Achievements• Established and maintained relationships with all stakeholders which ensured business operations always ran effectively.• Introduced eBev to the company that developed efficiencies in how venues would order and receipt their orders. Ordering times for outlets went from a full day/half day (depending on size of venue) to 15mins to 1hr.• Introduced Accounts flow to Head Office beverage team to remove manual invoice entering into BOH system and improve times taken to process invoices of many hours.• Created plans and procedures for all new venues being built to ensure each venue opened was the same as the last with all required systems, infrastructure, machinery required. This led to efficiencies and reduced labour in opening each new venue and allowed more time for training.