• Performed lottery ticket purchasing and redemptions for customers using the Jackpocket app• Scanned and upload lottery tickets, logged progress, and processed orders• Coordinated workflow to ensure that goals and deadlines are met• Maintained printing and scanning equipment• Worked in a team environment collaborating with peers to meet company goals• Assisted with ad-hoc operational projects as needed• Performed troubleshooting of ticketing and system issues

• Assisted customers at point of sale checkout area with cash and credit transactions, learned how to effectively communicate and deliver a superior customer experience. • Processed credit applications for customers to finance purchases. • Top performer in selling merchandise service plans, consistently doubling the goals set for customer service representatives. • Gained good knowledge of the hardware and software products offered in the store and how they operate. Assisted customers with technical questions. • Assisted with store office activities, managing inventory, approving special customer transactions for other cashiers, and loss prevention awareness.