Web Chat Partner Operations Manager
Current
Aug 2023 - Present
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Andrew Beech Email & Phone Number
Experienced Senior Operations Manager with over 12 years leadership experience within the telecoms arena with specialist expertise building global networks.
at
Virgin Media O2
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Experienced Senior Operations Manager with over 12 years leadership experience within the telecoms arena with specialist expertise building global networks.
Location
Liverpool, England, United Kingdom
Who is Andrew Beech? Overview
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Quick answer
Andrew Beech is listed as Experienced Senior Operations Manager with over 12 years leadership experience within the telecoms arena with specialist expertise building global networks. at Virgin Media O2, based in Liverpool, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Andrew Beech.
Andrew Beech previously worked as Web Chat Partner Operations Manager at Virgin Media O2 and Senior Partner Operations Manager at Virgin Media O2. Andrew Beech holds 3 A Levels, English Language, Theatre Studies And Media Studies from Widnes Sixth Form College.
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Virgin Media O2
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Profile bio
About Andrew Beech
I started my career as Airline Cabin Crew over 20 years ago where I was fortunate to travel across Central Asia, Africa and The Middle East, spending time in wonderful and unique places, meeting so many amazing people. This is where my passion for travel and customer experience - both as a consumer and as an employee - started and which has stayed with me as my career has progressed. I currently work as a Senior Partner Operations Manager for Virgin Media O2 where I am proud to lead and develop exceptionally skilled diverse teams and individuals across contact centres in the UK, The Philippines, and India, where my mission is to put customers first, and where I have delivered record breaking customer satisfaction scores, smashed compliance targets, supported initiatives to exceed sales targets, and reimagined and defined what quality looks like for our business.Outside of work, I love to travel, watch films, enjoy nice food, drink red wine, drink proper coffee, and my new hobby, try as many craft beers as possible - in moderation! Additionally, I love the outdoors and spending time with my family and walking my Labrador.
Current workplace
Andrew Beech's current company
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6 roles
Andrew Beech work experience
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Senior Partner Operations Manager
CurrentBeing the key lead for all compliance and customer experience initiatives across the sales function of Virgin Media O2, my key successes in this role have been the ability to build strong relationships across internal and external teams, get to heart of the matter of a problem, create successful strategies and lead customer innovation projects that through people engagement and collaboration, drive exceptional results.
Oct 2019 - Present
Partner Operations Consultant
Having the core responsibility to ensure Virgin Media complied with regulatory quality and compliance requirements, it was in this position where I was able to reimagine the model for Quality Assurance, save over 300K of OPEX costs, and deliver detailed insight that propelled quality based monitoring scores, reduced customer complaints, and increased Net Promotor Scores for Virgin Telesales.
Feb 2016 - Oct 2019
Performance Manager
I managed sales performance within Outsource Sales Partners based in Glasgow and Newcastle. Accountable for their successful growth, I spent my working week on site, coaching agents and team managers, assisting them to build a culture where they could be self sufficient, resulting in both sites overachieving their targets, enabling them to grow their headcount.
Jan 2015 - Feb 2016
Customer Experience Manager
I created a values based framework for Virgin Media and had the fantastic opportunity to travel around our UK call centres and our partner call centres in The Philippines to deliver to agents, team managers, and operations managers. Through reporting insight I developed, this framework provided powerful data that enabled improvements to made to sales conversion and CSAT (Customer Satisfaction Scores).
Oct 2012 - Dec 2014
Sales Agent
Selling Virgin Media Cable service, upselling and attaching mobile products whilst promoting the Virgin brand through excellent customer experience.Point of contact for our team and regularly acted as team manager to academies and teams who needed support.
Jul 2009 - Sep 2012
2 education records
Andrew Beech education
3 A Levels, English Language, Theatre Studies And Media Studies
Widnes Sixth Form College
Maths, English Language, English Literature, Drama
New Heys
FAQ
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What company does Andrew Beech work for?
Andrew Beech works for Virgin Media O2.
What is Andrew Beech's role at Virgin Media O2?
Andrew Beech is listed as Experienced Senior Operations Manager with over 12 years leadership experience within the telecoms arena with specialist expertise building global networks. at Virgin Media O2.
Where is Andrew Beech based?
Andrew Beech is based in Liverpool, England, United Kingdom while working with Virgin Media O2.
What companies has Andrew Beech worked for?
Andrew Beech has worked for Virgin Media O2.
How can I contact Andrew Beech?
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What schools did Andrew Beech attend?
Andrew Beech holds 3 A Levels, English Language, Theatre Studies And Media Studies from Widnes Sixth Form College.
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