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Andrew Lyon personal email
👋Hi, my name is Andrew!🏅I am a customer-focused, driven, and aspiring Junior Project Manager recognized for 10+ years of broad-based experience across the entertainment, digital media, and healthcare industries, including at a Fortune 500 gaming company.📍I am based in the Austin, TX area where I drive projects from kickoff to closeout according to scope, timeline, and budget.💻Colleagues would describe me as a solution-focused, driven, and strategic customer success leader who can be relied on to drive projects end-to-end while controlling costs and ensuring all deliverables are achieved according to organizational objectives.🔑Key Skills:Project Management | Scope, Timeline, and Budget | Strategic Planning | Cross-Functional Collaboration | Stakeholder Relations | Resource Allocation | Process Improvement | Scheduling | Cost Control | Risk Management | Change Management | Procurement | Compliance Reviews | Vendor & Contractor Relationships | Negotiation | Team Leadership | Data Analysis | Customer Success | Client SupportTechnical Skills: Asana, Jira, Confluence, Zendesk, Salesforce, MS Dynamics 365, Miro, SmartSheet, ClickUp📫 I look forward to connecting with you here on LinkedIn or at drew.k.lyon@gmail.com
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Customer Success Associate IiOnlinemeded Mar 2021 - Aug 2022Austin, Texas, United StatesChampioned a critical project to overhaul the Customer Success department’s knowledge management system with a team of six cross-functional resources, successfully integrating a low-friction process improvement to maximize team productivity.Spearheaded a project to implement multiple automation solutions which optimized workflows on a department-wide level, including centralized department data storage, resources, and templates.Entrusted by senior executives to consult on a project to implement a new customer relationship management software by engaging in strategic planning to steer workflow design and rollout schedules complete with facilitating training on new systems.Tracked project pipelines, progress toward milestones and SLAs, and updates on KPIs to ensure all deliverables were achieved within scope, timeline, and budget.Sustained a 98-100% quarterly average for customer satisfaction while managing day-to-day customer success operations and ensured all customers received timely support in response to their tickets to drive peak levels of satisfaction and retention. -
Client SupporcoordinatorThe National Alliance For Insurance Education And Research Aug 2020 - Oct 2021Austin, Texas, United StatesProvided strategic recommendations and support grounded in data to customers and internal departments regarding key inquiries.Communicated effectively via phone, chat, email, and in person to screen information and route to the appropriate department.Served as a primary point of escalation to address, mitigate, and resolve more complex issues or client problems. -
Associate Media StrategistNexstar Digital Jul 2019 - Aug 2020Austin, Texas, United StatesLeveraged industry-leading software solutions to design dozens of proposal digital advertising media plans for clients.Participated in cross-functional project meetings with creative and business stakeholders to define advertising strategies and assets.Played a pivotal role in designing an internal training program to break down barriers between siloed teams & promote collaboration.Performed client contract data analysis and consolidation during Nexstar/Tribune Media merger and acquisition process.Owned full-spectrum project management for internal communication, training material, and custom reporting assignments. -
Customer Experience ConsultantElectronic Arts (Ea) Apr 2014 - Apr 2019Austin, Texas, United StatesPromoted 2X consecutively to roles with progressively higher responsibilities based on performance and customer service expertise.Worked directly with technical teams and developers to identify, document, and eradicate several service issues in real time.Doubled the first-contact resolution rate by providing advice and support to Advisors on live calls with customers.Researched, analyzed, and discovered solutions for technical, account, billing, and gameplay issues via phone, chat, and email.
Andrew Lyon Skills
Frequently Asked Questions about Andrew Lyon
What is Andrew Lyon's role at the current company?
Andrew Lyon's current role is Project Management | Systems-Oriented Thinker | Technical Communicator.
What is Andrew Lyon's email address?
Andrew Lyon's email address is dlyon@ea.com
What skills is Andrew Lyon known for?
Andrew Lyon has skills like Video Games, Game Design, Xbox 360, Ps3, Game Development, Gameplay, Technical Support, Customer Service.
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