- Ensure successful implementation of Blackboard / Finalsite Solutions- Manage database input and project tracking, creating appropriate project plans includingtracking, resourcing and budgeting of high complexity and multi part projects.- Ensure data integrity and compliancy with applicable laws (FIRPA, COPA, HIPPA)- Coordinate and track multiple interdepartmental teams (and varying teams) per projectassessing need of resources per project and client.- Implement a wide variety of communication, technical and accessibility productsaccording to client needs and expectations following applicable contract and SOWprotocols and evaluation of client expectations.- Responsible for client communications, conflict resolution, and compliance ondeliverables during implementations. Communicates the client's goals and represent theclient's interests appropriately and coordinating those interests with interdepartmentalteams and resources.- Effectively communicate all offerings to the client, through a solid understanding ofservices and products assessing further client needs based on solutions and expectationsimproving initial offerings and project plan / expectations as needed.- Lead Blackboard Learn Pilot for K-12 during the pandemic- Primary resource to WVEIS SQL based data management system- Agile environment including adapting to change and incorporating unexpected(interdepartmental) tasks and workflow to help drive project completion- Provide feedback and guidance to improve multi-department functions and workflow.

-Provided guidance, feedback, and support within the Student Affairs department -Used current knowledge of computers to provide support tools for use within Quality Assurance department -Created spreadsheet tool used across all 8 school campuses -Modified existing available reports to be more productive and provide more practical data using excel tools and formulas -Made recommendations based on data gathered to improve quality and productivity -Trained new advisors regarding the use of transfer credit (Credentials Specialist)