Completion of QantasLink training and assessments including emergency procedures and customer serviceIdentification, assessment and control of risks to passengers and staff through a strong awareness of Workplace Health and Safety issues and proceduresAcquisition, in a timely and accurate manner, of all policies and procedures applicable for the successful completion of tasks and responsibilitiesCompletion of thorough, timely pre-departure emergency checks and all other required checks for the operation of standard flights including ensuring all catering obligations have been metIdentification and resolution of unsafe practices in a prompt mannerApplication of superior communication and interpersonal skills in order to determine and meet passenger requirements and to adhere to QantasLink’s superior service expectations whilst conveying messages succinctly and accuratelyUtilisation of proactive problem solving, initiative and solution implementation skills in order to resolve emergent issues within a dynamic, operationally isolated environmentProvision of assistance to other crew members to ensure service timing and quality standards adhere to QantasLink standardsCompletion of tasks either independently or as a productive member of a teamProvision of on the job training and mentoring for employees at all levelsDiffusion of situations in which passenger conduct could lead to disruptive or dangerous behavioursMaintenance of a clean and tidy aircraft at all times

Supervision and leadership of a large staff contingent including all aspects of team motivation, daily scheduling, ensuring timely and superior operational quality at all times, and managing underperformance including ongoing employment consultations with managementLeadership and management of all requirements pertaining to the successful daily operation of a business and delivery of superior customer serviceProvision of coaching and mentoring to new staff ensuring that customer service is a priority and the new member of the team feels supportedExplanation of complex procedures and processes to new staff, with the provision of ongoing, responsive and timely supportCompletion of all tasks associated with the financial management of the business including the establishment of sales targets and projected profit margins, conducting end of day till balances, liaising with accounts staff, making detailed and thorough checks of all financial reports and cross-checking operational information entered onto company databases and checklistsAnalysis and collation of all financial documentation in order to develop comprehensive reports to present to the owner of the businessNegotiation and maintenance of company insurance policies and leasesAcquisition of detailed knowledge about the products in each designated departmentManagement and maintenance of all security and computer systemsResolution of customer complaints in a timely, responsive and professional manner, ensuring the provision of the best outcomes for both the client and the businessProjection of a professional demeanour at all times, complemented by immaculate personal presentation and an outgoing and friendly manner